The Role
TimelyMD is currently seeking a Business Analyst to join our Operations team! Reporting to our Senior Business Analyst of Business Operations, you will work to improve processes and systems to better support the needs of our business by understanding pain points and challenges and working cross functionally with other teams.
The ideal candidate will be energized by solving problems in new and innovative ways. You are comfortable working in an ever-changing environment and have the ability to engage with stakeholders to identify areas of improvement.
What You’ll Do
- Analyze & evaluate current cross-functional business processes
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
- Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
- Work with the Data Analytics team to develop actionable dashboards and reports
- Research best-practices, internally & externally
- Recommend areas of improvement, including personnel, process and systems/tools modifications (leveraging prior documentation created)
- Train and/or coaching adjacent staff in support of changes
- Assess impact and outcomes (intended & unintended)
- Validate resource requirements and develop cost estimate models
- Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
- Recommend change as needed per impact seen
- Develop change management plans for projects and/or change initiatives
- Collaborate with associates in multiple disciplines and across all management levels
- Drive the work and outcome of 3rd party associates (systems integrators, consultants, contractors, etc.)
- Other duties, as assigned
What You Bring
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Process flow mapping
- Strong data analysis skills with experience using BI tools to analyze and present data. Preferred experience with Looker or PowerBI
- Good understanding of Financial and Operational KPIs
- Strong presentation & recommendation skills – demonstrated ability to persuade & influence
- Good experience in project management and system implementations
- Experience in developing and implementing change management strategies and techniques
- In-depth knowledge of SaaS products and tools, including but not limited to: Salesforce, Netsuite, Zendesk, BI/Reporting; strong desire to learn new applications and technologies that will best support the business.
- Ability to research and staying abreast of current technologies that could benefit our org
- Knowledge and experience developing SQL queries
- Extremely organized with strong time-management skills
- Ability to impact operations and create change without being confrontational
- Detail oriented, analytical and inquisitive
- Works well under pressure
- Ability to work independently and in a team environment
- Extremely organized with strong time-management skills
Benefits + Perks
- 13 Paid Company Holidays + No work on your birthday!
- Unlimited PTO + Volunteer Time Off (VTO) as an organization to give back to the community
- Variable bonus eligibility
- Company-sponsored Health Insurance + Pet Insurance
- Company-paid group Life Insurance + Company-paid Short Term Disability
- Concierge benefit support services
- 401(k) with employer match
- Free access to TimelyMD services for you and your immediate family
- Mission Driven Purpose with a Supportive Team Culture
The salary range for this opportunity is $80,000 – $85,000 per year, depending on education and experience. This is the base pay, and you will be eligible for a discretionary bonus in addition to the base pay.