Job Details
Level
Entry
Job Location
Oklahoma City, Oklahoma – Oklahoma City, OK
Remote Type
Hybrid
Position Type
Part Time
Education Level
High School
Salary Range
$16.00 – $16.00 Hourly
Job Category
Customer Service
Description
OKC Metro area and surrounding areas preferred. Orientation is onsite in OKC.
Remote Opportunity! Work from home up to 5 days per week – Equipment provided!
The Customer Service Representatives are the initial point of contact for prospective and existing customers who may have inquiries about a product or service that our business provides.
A Day in the Life of a Customer Service Representative:
- Deal directly with customers either by telephone or written correspondence
- Handle and resolve customer questions, comments or concerns in a professional, polite manner.
- Listens attentively, clarifying questions, diffusing conflict and finding solutions.
- Commitment to increasing customer satisfaction.
- Manage customers’ accounts by keeping record of interactions and transactions.
- Communicate and coordinate with internal departments.
- Provide follow up to customer interactions.
APMEX is a multibillion-dollar eCommerce company that is the leader in Precious Metals. Our customers love our selection and service – our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry while small enough to listen to and care about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! See why APMEX was “Voted as one of the Best Places To Work in Oklahoma!”
Qualifications
Education: High School degree is required
Experience:
- High volume call center experience preferred
- 1-2 years of customer service experience
- Detail documentation skills required
- Experience in data entry and handling electronic files is preferred
- Ability to type 35-40 wpm with accuracy (will have a test administered for qualification)
Computer Skills: Experience with Microsoft Word, Outlook, Excel, and 10 Key preferred
Fantastic benefits provided by APMEX!
- Medical, Dental, and Vision
- Short Term Disability & Long Term Disability
- Life Insurance
- 401K (Company matches!)
- Free Lunch every day
- Tuition Reimbursement
- College Debt Repayment
- 9 Paid Holidays
- Paid Time Off with Sell Back Option
- Paid Day off for your Birthday
- Paid Volunteer Opportunities
- Lunch and Learns
- Free Downtown Parking