Salary: $20.00 – $22.00 Hourly
Location : Raleigh, NC
Job Type: Part-Time
Job Number: 2023-00438
Department: RCC Performing Arts Center
Opening Date: 08/21/2023
Closing Date: 9/1/2023 11:59 PM Eastern
Job Description
This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.
The Part-Time Front of House Lead is responsible for liaising between the public, clients and operational departments before, during and at the conclusion of all assigned events and ensures that facilities, equipment, physical setup and personnel provided meet the requirements of the event and the client’s contractual agreements. The Front of House Lead also oversees that move in, duration, and move out of events are executed in accordance with pre-arranged details and building policy. This position includes the coordination and indirect supervision of support personnel and services. The ideal candidate is calm under pressure, has a passion for customer service and is capable of detailing multiple events simultaneously while maintaining high quality expectations.
Work Hours:
This position works in-person only and requires flexibility to work nights and weekends in addition to pre-determined office hours throughout the work week. The work schedule varies based on the events schedule and will include mornings, nights, weekends, and some holidays.
Duties and Responsibilities
- Addresses and resolves problems while remaining calm under pressure and maintaining exemplary customer service
- Coordinates with clientele to create production schedules and room layouts based upon event needs and meets and enforces deadlines with limited supervision
- Under general supervision, assists managers with calculating and communicating with clients regarding estimates of potential costs incurred throughout planning process and execution of events
- Provides onsite coordination to ensure smooth execution of events, including real-time management and troubleshooting
- Ensures that setup of in-house and/or 3rd party equipment is in accordance with lease requirements and follows safety standards as related to fire and health codes
- Directs the work of contract personnel including, but not limited to, ushers, security guards, caterers and decorators, with indirect supervision of all event support staff
- Serves as a secondary contact for large-scale events and conferences on an as-needed basis
Typical Qualifications
Education and Experience:
Associate Degree in hospitality, communications, public relations or directly related field and two years of event coordination experience
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Preferred Qualifications:
- Experience with event management software such as or similar to Event Draw and Ungerboeck
Additional Information
Knowledge, Skills, and Abilities:
- Communicating interpersonally effectively, including writing, proofreading, and speaking with high professionalism
- Utilizing MS Word, Excel, Power Point, Outlook, and Internet Programs
- Accomplishing projects with limited supervision
- Upholding exemplary customer service
- Proficiency with prioritizing multi-faceted tasks
- Devising and implementing solutions in a high-stress environment
- Managing multiple projects and work assignments from a variety of personnel
- Relaying time-sensitive information quickly and effectively to relevant parties
ADA and Other Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, talk, and hear. This position involves prolonged periods of standing and walking.
Light Work:
The employee must frequently lift and/or move up to 10 pounds.
Working Conditions:
Work is routinely performed in an indoor or office environment, and on occasion outdoors.
When you join the City of Raleigh’s work family as a full-time employee, your benefits are an important part of your “total rewards”. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City’s benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh’s benefits.
01
Please select your highest level of education completed.
- Some high school
- High school diploma (or GED)
- Some college
- Associate’s degree
- Bachelor’s degree
- Master’s degree
- PhD or other professional degree
02
How much relevant or comparable work experience do you have in event coordination?
- None
- Less than 1 year
- 1 to less than 2 years
- 2 to less than 3 years
- 3 to less than 4 years
- 4 to less than 5 years
- 5 to less than 6 years
- 6 to less than 7 years
- 7 to less than 8 years
- 8 to less than 9 years
- 9 to less than 10 years
- 10 years or more
03
Have you ever worked in a similar capacity within another facility/venue?
- Yes
- No
04
Do you have experience working in Ungerboeck event booking management system?
- Yes
- No
05
Are you available to work mornings, nights, weekends, and holidays as needed?
- Yes
- No
Required Question