Overview
Enterprise Holdings has an amazing opportunity for a Part Time Greeter – Emerald Club Service Specialist. This position pays $18.06 / hour and is located at the OGG Kahului Airport National location – 96732.
This role focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. An ECSS is responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the program guidelines, with speed and accuracy. The ECSS also performs all responsibilities with professionalism and focus on the needs of our customers and in accordance with our Quality Standards. This role is available as regular part time 30-39 hours per week which include the following benefits:
- Paid time off
- Employee discount
- Retirement savings plan including 401k with match and profit sharing
- Health Insurance
- Vision Insurance
- Dental Insurance
- Training and development
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority.
Responsibilities
- Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome
- Provide information in a professional and courteous manner
- Review daily game plan in preparation for Emerald Service delivery
- Review reservation manifest for special requests
- Work pro-actively with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply.
- Maintain clean, low mileage fleet mix that meets Emerald Club requirements
- Ensure that vehicle hang-tags are completed correctly
- Return failed inspection units back to production for re-cleaning and service agent coaching
- Facilitate change of equipment (COE) vehicles or additional equipment to meet customer’s needs
- Knowledgeable of Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Services (LOS).
- Understand and utilize radio communication codes in a professional manner
- Assist members with questions and concerns and provide resolution as necessary
- Offer assistance with luggage as needed
- Document and communicate customer service issues to a manager
- Keep Aisle area organized and clean for ease of access and appearance of the facility
- Direct customers to the exit booth, provide local directions, maps and return directions as needed
- Perform other customer service related duties as determined by a manager to ensure our service meets the needs of our customers
- Identify and communicate areas of opportunity for improved Emerald Club service delivery
- Maintain regular and reliable attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or G.E.D. equivalent preferred
- Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Apart from religious observation, must be able to work 30-39 hours weekly, flexible schedule, which may include weekends and holidays