Why BNC?
Are you ready to join an exciting, established and respected organization with a “take care of our customers” mentality while receiving outstanding benefits like health, dental, vision, 401k, life insurance, generous paid time off, a wellness program, and many more benefits? If you are passionate about customer service and love helping others, we are excited and eager to speak with you!
About
BNC National Bank employees work together to have fun while making a positive impact within our local communities. We strive to provide professional and friendly service while exceeding the expectations of our customers as well as our marketing and referral partners.
BNC National Bank is an EEO/AA employer: women, minorities, the disabled, and veterans are encouraged to apply.
Job Summary
Greets visitors and directs to appropriate areas of the bank. Performs administrative activities such as routing phone calls, booking meeting rooms, arranging transportation, receiving and sending mail and packages. Responds to internal and external inquiries. May provide back up for clerical projects.
Essential Job Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- Greet walk-in customers in a professional and friendly manner and direct to the appropriate employee or department.
- Answer multi-line phone in a professional and friendly manner and transfer calls to appropriate employee or department.
- Assist with coordinating BNC staff meetings and events, community outreach events/programs, and volunteer efforts.
- g. reserving conference rooms and special equipment, arranging transportation, maintaining Outlook calendars, and sending email communications.
- Receive and sort all sources of incoming mail and route to appropriate staff. Send certified mail, address packages, and manage customer holiday mailings.
- Assist with expense reports, invoices, spreadsheets, and other clerical duties.
- Satisfy special project requests made by management.
- Perform other duties as assigned.
Pay
$15 – $16 hourly
Qualifications
Skills & Behaviors
Required
- Friendly and professional etiquette
- Customer service focused
- Excellent verbal and written communication skills
- Great multitasking and organizational skills
- Proficiency with Microsoft Office Suite
- Ability to handle office equipment (e.g., multi-line telephone system, printer and fax machine)
- Detail-oriented: capable of carrying out a given task with all details necessary to get the task done well
Preferred
- Ability to think critically, and to work well independently and as part of a team
- Has the ability to get to know and properly identify customers and clients, including co-workers
Motivations
Required
- Customer Service: Customers are guests and they are the most important visitor, treating them well is your top priority.
- Flexibility: You are inspired to perform well when granted the opportunity to take on special projects or tasks.
Experience
Required
- Minimum one year experience providing a high-level of customer service.
Preferred
- Previous Receptionist experience
Education
Required
- High School Diploma (or GED) or better
Schedule
- Part-time, 24 hrs. per week
- Hours of operation 8:00am – 5:00pm, schedule to be discussed
Benefits
- Medical Insurance
- Health Savings Account/Flex Account
- Dental Insurance
- Vision Insurance
- 401(k) w/Company Match
- Company-Paid Life & AD&D Insurance Policy
- Aflac Supplemental Plans
- Employee Assistance Program
- Generous Paid Time Off (60 hours per year)
- Paid Sick Time (24 hours per year)
- Paid Holidays
- Free Interest Checking Account
- 0% Interest Computer Loans
- Discounted Consumer Loans
- Tuition Reimbursement
- Health Club Credit Program
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)