The Pay rate is $16.04 per hour (or applicable Local minimum wage) plus commission based on TNH Financial Statement Page 3 Line 2 Parts Department Gross Profit.
North Hollywood ToyotaAutomotive Dealership is currently looking for a talentedAutomotive Parts Counterthat aligns with our core values and acts with respect, intelligence, greatness, honesty, and teamwork.
If you’re ready to improve your life as an Automotive Parts Counter with stable management, a great reputation, and friendly co-workers then TNH Parts Department is the place!
Automotive Parts Counter – Essential Duties
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Sets up orders for daily shipment, delivery or pick-up.
- Solicits assigned accounts by phone.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Other tasks as assigned.
QUALIFICATIONS
- Toyota Manufacture Certification Required
- Must be at least 18 years of age
- Authorized to work in the U.S.
- Must have a valid driver’s license and be eligible for coverage under Garage Liability policy (Not an excluded driver)
- Satisfactory completion of a criminal background check
- Maintains professional appearance.
Experience and Education
- Minimum of two (2) years of experience
- High School Diploma or higher –
Skills & Knowledge
- Strong oral and written communication
- Strong problem solving and decision-making skills
- Strong integrity
- Attention to detail and accuracy
- Good time management and organizational skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
- Health Insurance, Dental, Vision, Life Insurance
- Two days off per week
- Exceptional pay plan – will pay top dollars
- Retirement plan – 401K / ESOP
- Company Picnic
- Annual Holiday Event
- Pay time Off
- 48 hours of sick time off