Patient Assistance Program Manager

Come join our team! We are hiring for a Patient Assistance Program Manager.

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA’s programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: http://texashealthaction.org.

This position is responsible for managing Texas Health Action’s internal and external patient assistance programs. This includes creating and implementing strategies, program evaluation, and utilizing data to ensure compliance with the various assistance programs. You will also collaborate with various departments to foster communication and cooperation. We are looking for a candidate with strong data analytic skills combined with keen sense of detail to manage this program. This position will primarily work from home but must be willing to work from the office as required.

Core Functions:

Documents all contacts, maintains files, and submits program statistics as needed.

Create and utilize data-driven reports to document patient demographics, outcomes, program Key Performance Indicators (KPIs), and monthly spending.

Timely and complete submission of project logs/data reports.

Provides training and educational material to both patients and employees.

Reviewing applications for completeness and accuracy, ensuring all required documentation is submitted.

Serves as the primary point of contact and subject matter expert for all items related to patient assistance programs.

Identify and drive areas for operational process improvements to support efficiency and scale.

Participates in program quality improvement–assists in making required adjustments and promotes program innovation and patient satisfaction.

Helps establish and implement goals, objectives, policies, procedures, and systems for the organization’s patient assistance program.

Maintains a system of confidentiality according to the clinic’s policies and procedures and HIPAA compliance.

Compensation:

Based on job duties and requirements, this position is placed in salary band 42 with a pay range of $53,000 to $58,000. Initial placement within this range will be based on hired candidate’s qualifications and relevant experience.

Applicant Information:

• Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Requirements

Education and/or Licensure – High School Diploma or GED required. Bachelor’s Degree or equivalent work experience preferred, and work experience can substitute for the education preference.

Experience – Demonstrated understanding of patient needs in safety-net facilities, population health and special population care. Must be compassionate and extremely knowledgeable about the healthcare process. Efficiency in monitoring patient activities related to patient assistance, program eligibility, medication adherence and compliance.

Microsoft Office Skills with an ability to become familiar with company or position-specific programs or software. At least 3 years of healthcare experience, including at least 3 years of data maintenance and manipulation; and extraction, leadership, and oversight.

Additional Requirements – Ability and means to travel as needed in a timely manner within the counties of Travis, Bexar {etc.}, to locations that may have limited access to public transportation. Proof of liability and property damage insurance on vehicle used is required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Disability (Short Term & Long Term)
• Training & Development
• Family Leave (Maternity, Paternity)