Hours
40
Pay Range
$83,720 – $136,240 annually
Department Overview
TD Bank’s US Payments team is responsible for identifying and implementing Payment innovations and enhancements in the US market. The team itself consists of a Strategy group that is focused on defining Payments strategies, gathering marketplace intelligence and identifying key opportunities for build, while the Capabilities and Delivery teams are focused on financial planning, capability assessments and full-scale delivery of Payments enhancements and innovations. The US Payments Delivery Team is specifically made up of Product Owners who lead the development of Payments innovations and enhancements to existing products, including Digital Wallet capabilities, Bill Pay, Zelle and Account to Account transfers. The Payments Product Owner I would develop the vision and requirements for Payments capabilities and features, oversee both technical development in the form of managing Agile scrum teams and creating and prioritizing their respective backlogs as well as non-technical development, managing all aspects of launch/ release readiness for new and enhanced Payments functionality, inclusive of responsibilities like operational readiness, training development, pilot execution and launch marketing and support.
Job Details
Depth & Scope:
- Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
- Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices
- Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
- Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
- Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity
- Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
- Uses sophisticated analytical thought to exercise judgement and identify solutions
- Impacts the achievement of sub-function or business line objectives within the area they are accountable for
- Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
- Works autonomously as the lead and guide others within area of expertise
Customer Accountabilities:
- Partners with senior management to support the delivery of a product vision
- In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
- Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
- Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience
- Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
- Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
- Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
- Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
- Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs
- Proactively raises issues that impede the efficient delivery of customer-focused increments
- Responsible for defect management and prioritization
Job Requirements
Shareholder Accountabilities:
- Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey
- Ensures on-going strategic alignment with senior management, providing feedback as appropriate
- Considers development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
- Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate
- Leads the submission and discussion on the Quarterly Business Review, with respect to their product
- Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner
- Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed
- Actively coordinates and engages in risk, quality and/or business testing management
- Empowered to make product delivery decisions, escalating to senior management as appropriate
- Actively communicates to business, technology and senior management regarding product changes and backlog priorities
- Single point of escalation for development team, providing guidance and decisioning as needed
- Works cohesively with peers to reinforce Agile processes
- Compiles performance metrics and share with relevant stakeholders
- Defines the OKRs in partnership with numerous stakeholders across the organization
- Protects the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
- Supports team development, track team performance metrics, and provides ongoing coaching and support
- Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey
- Works cohesively with Scrum Master to reinforce Agile processes
- Participates in personal performance management and development activities, including cross training within own team
- Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities
- Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
- Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
- Contributes to a fair, positive and equitable environment that supports a diverse workforce
- Acts as a brand ambassador for the business area / journey and the bank, both internally and / or externally
Education & Experience:
- Undergraduate degree and / or product certificate
- 7+ years relevant experience
- 3-5 years Product Owner or Agile related delivery experience
- Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
- Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset
Company Overview
About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us . Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US .
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com .
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.