Chipton-Ross is seeking a PC Network Technical Support 2 for a contract opportunity in Baltimore, MD.
RESPONSIBILITIES:
o Installs, troubleshoots, services, and repairs PC desktops and workstations, printers, peripherals, and related PC software under guidance of IT staff, Security compliance and procedures and policies.
o Provides new installations, sanitizations, testing and special projects as needed.
o Provides support to users and troubleshoots/resolves problems.
o Instructs users in the use of personal computers and networks.
o Responsible for maintaining acceptable levels of customer satisfaction while adhering to established policies.
o Position requires excellent communication skills and patience with customer
REQUIRED EXPERIENCE:
o High school diploma or equivalent and 2 year’s additional education and/or related experience
o Dell and HP Certifications
o Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
PREFFERED:
o Strong oral and written communication skills
o Additional certifications (CompTIA A+, Network+, etc.)
o Certification in related OS (Computing Environment – MS Windows)
o Cross-platform experience in Linux a plus
EDUCATION:
High school diploma/GED is required.
School must be accredited.
HOURS:
9/80 workweek. 100% On-Site. No travel. Limited OT.