Salary : $45,780.80 – $48,110.40 Annually
Location : Albuquerque, NM
Job Type: Full Time
Job Number: 2400259
Department: Transit
Division: TR-Transit IT
Opening Date: 08/18/2023
Closing Date: 9/6/2023 11:59 PM Mountain
Bargaining Unit: NU
Position Summary
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems to assigned area of responsibility.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
Associate’s degree from accredited college or university in computer science; and
One (1) year of experience involving the operation and trouble shooting of automated information systems and associated computer applications.
ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver’s License, or the ability to obtain by date of hire.
Possession of a City Operator’s Permit (COP) within 6 months from date of hire.
Preferred Knowledge
- General operational characteristics of end-user technologies which may include personal computers, operating system environments, application software, peripheral equipment and printers
- Principles and practices of customer service
- Methods and techniques used in trouble shooting various computer application problems
- Principles and procedures of record keeping
- Principles of business letter writing and basic report preparation
- Basic methods and techniques used in maintaining information system security
- Basic methods and techniques used in trouble shooting various computer application problems
- Awareness of ITIL principles and best practices particularly related to service operations.
Preferred Skills & Abilities
- Establish and maintain effective working relationships with those contacted in the course of work
- Diagnose and resolve automated information system problems
- Monitor and report system and network activities and problem areas
- Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties
- Conduct research using on and off line resources to solve PC software and hardware conflicts and errors
- Perform the essential functions of the job with or without reasonable accommodation
City of Albuquerque Employee Benefits
The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.
The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state’s retirement system.
Additional Benefit information is available by clicking on the links below.
01
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).
- No High School Diploma
- High School Diploma or GED
- Non/degree accredited
- Associates
- Bachelors
- Masters
- Juris Doctorate
- Doctorate
02
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.
- No experience
- 1 to less than 6 months
- 6 to less than 12 months
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- 4 years to less than 5 years
- 5 years to less than 6 years
- 6 years to less than 7 years
- 7 years to less than 8 years
- 8 years to less than 9 years
- 9 years to less than 10 years
- 10 years to less than 11 years
- 11 years to less than 12 years
- 12 years to less than 13 years
- 13 or more years
03
Do you possess a valid New Mexico Driver’s License, or have the ability to obtain by date of hire (attach a copy of your Driver’s License)?
- Yes
- No
Required Question