Overview
Reviews, analyzes and processes client paperwork from PEO payroll, Human Resource, and client owner representatives to ensure conformity with contractual, payroll and benefits submission requirements.
Responsibilities
- Assists client owners, management and any applicable internal partners with understanding general requirements regarding our PEO service, set up process, and ongoing service model to protect the PEO business against adverse risk.
- Assesses and communicates the timeframe of the client data process with PEO partners, human resource managers and operations to obtain correct client information and ensure client expectations are properly met.
- Monitors and communicates approvals from underwriting department to eliminate multiple field touch points. Partners Implementation and operations team to ensure uniformity, effective communication and alignment with client expectations, status and timeframes. Escalates to appropriate parties when a timeframe cannot be met enhancing the client experience and deliverables.
- Initiates outbound internal communication of incomplete paperwork and any corrections needed during the setup process to streamline field touch points for a quicker resolution.
- Ensures incoming cases provide complete information and follow up as needed to provide a streamlined and timely resolution.
- Develops and maintains a high degree of PHRS product and system knowledge, as well as an understanding of how our system interfaces with all other applications and products. Reviews and updates any procedures or training materials where applicable for quality and consistency in our service offering.
- Updates, tests and maintains appropriate, questionnaires, databases and software with information pertaining to the PEO new client submission/set up process to ensure data integrity and compliance with the PEO needs. Creates and develops reports as required to analyze key statistics to enhance service, identify trending and mitigate risk of the on boarding process.
Qualifications
- Associate’s Degree – Preferred
- 5 years of experience in PEO experience.
- Data Entry.
- Experience with Microsoft Office.
- Computer technical skills.
- Critical thinking.
- Interpersonal skills.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $13.97 – $21.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Responsibilities
- Assists client owners, management and any applicable internal partners with understanding general requirements regarding our PEO service, set up process, and ongoing service model to protect the PEO business against adverse risk.
- Assesses and communicates the timeframe of the client data process with PEO partners, human resource managers and operations to obtain correct client information and ensure client expectations are properly met.
- Monitors and communicates approvals from underwriting department to eliminate multiple field touch points. Partners Implementation and operations team to ensure uniformity, effective communication and alignment with client expectations, status and timeframes. Escalates to appropriate parties when a timeframe cannot be met enhancing the client experience and deliverables.
- Initiates outbound internal communication of incomplete paperwork and any corrections needed during the setup process to streamline field touch points for a quicker resolution.
- Ensures incoming cases provide complete information and follow up as needed to provide a streamlined and timely resolution.
- Develops and maintains a high degree of PHRS product and system knowledge, as well as an understanding of how our system interfaces with all other applications and products. Reviews and updates any procedures or training materials where applicable for quality and consistency in our service offering.
- Updates, tests and maintains appropriate, questionnaires, databases and software with information pertaining to the PEO new client submission/set up process to ensure data integrity and compliance with the PEO needs. Creates and develops reports as required to analyze key statistics to enhance service, identify trending and mitigate risk of the on boarding process.
Qualifications
- Associate’s Degree – Preferred
- 5 years of experience in PEO experience.
- Data Entry.
- Experience with Microsoft Office.
- Computer technical skills.
- Critical thinking.
- Interpersonal skills.