Overview
Playing a major role in the output of the organization by providing necessary insurance information to clients so the client can continue with normal business activities and under a significant level of guidance and direction, provides customer service for a single Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer requests and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Uses vendor systems to issue client documentation of insurance products
- Develops and maintains a basic working knowledge of a multiple Paychex PEO products
- Uses systems and software packages, which may include HRIS, Salesforce, Client Space, PRISM, Flex, Core Advanced, and ORS
- Performs data input, maintaining strong prioritization and organization
- Documents all interactions
Qualifications
- H.S. Diploma – Preferred
- 1 year of experience in Data Entry.
- Demonstrates customer service skills.
- Proficient in English written and verbal communication skills.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $15.72 – $29.19 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Uses vendor systems to issue client documentation of insurance products
- Develops and maintains a basic working knowledge of a multiple Paychex PEO products
- Uses systems and software packages, which may include HRIS, Salesforce, Client Space, PRISM, Flex, Core Advanced, and ORS
- Performs data input, maintaining strong prioritization and organization
- Documents all interactions
Qualifications
- H.S. Diploma – Preferred
- 1 year of experience in Data Entry.
- Demonstrates customer service skills.
- Proficient in English written and verbal communication skills.