The Mayor’s Office of Operations (Operations) works to make New York City government more effective and efficient. The Office is responsible for managing and coordinating multiagency initiatives and using data to help the City make informed and equitable policy decisions and strategic, targeted investments. The Office coordinates citywide initiatives and assists agencies in improving service quality and in measuring performance to provide greater accountability.
The Performance Management and Reporting team within Operations monitors, reports, and analyzes the performance of City agencies. The Team provides guidance to agencies and staff on performance reporting and performance management, with a focus on improving public access and use of performance data. The PMR team also collaborates with agencies to develop and improve goals and indicators to explain data trends and broaden the understanding of key metrics. In addition to producing semi-annual Mayor’s Management Reports (MMR) and the digital Dynamic MMR reporting platform, the Team conducts research on trends and best practices in data-driven performance management and engages agencies on targeted performance improvement projects. The Scorecard program team within Operations is responsible for observing and rating street and sidewalk cleanliness on a monthly basis.
Operations is committed to achieving equity and creating an inclusive workplace. The city understands equity to mean that an individual’s demographic identity – particularly, but not exclusive to, their race, ethnicity, gender identity, income, sexual orientation, and/or disabilities – should not determine their life outcomes. To foster an inclusive workplace, Operations is committed to providing opportunities for staff development and effective team building, open and transparent communication, enhancing our equity literacy, and providing space for exploring issues of diversity. We continue to strive for a workforce that better reflects the diversity of New York City.
The Mayor’s Office of Operations is seeking to hire one (1) Staff Analyst II to function as Performance Data Senior Analyst.
The data analyst will report to the Assistant Director of the Performance Management and Reporting team and will be responsible for providing performance reporting, analytical, and data visualization support for broad team needs, along with specific routine reporting needs associated with the Scorecard program.
The Performance Data Senior Analyst will:
• Performance Reporting – Continually enhance the development and selection of key agency
performance indicators, including regular data collection.
• Collect, organize, analyze, interpret and present data relative to the performance of City agencies
in delivering services, including the twice-yearly MMR.
• Conduct research on performance indicators, agency-specific, initiative-specific, initiative-related,
and cross-agency/citywide.
• Analytical Support and Data Visualization
• Support the development of recommendations in the form of presentations, dashboards, reports,
and maps.
• Maintain dashboards that provide daily progress updates and reveal trends on street cleanliness
for management and senior Operations staff.
• Ensure timely and accurate distribution of critical information to senior staff.
• Performance Management – Engage with City agencies to assist with the development of
performance indicators.
• Acts as a liaison to agencies to track and monitor performance indicators.
• Supports the development of performance indicators in accordance with a designated reporting
schedule.
Minimum Qual Requirements
1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and two years of satisfactory full-time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation or fiscal management; or in a related area.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in “2” above.
Preferred Skills
• Experience in performance reporting, data visualization, and data analysis
• Strong knowledge of MS Office products, particularly Excel
• Knowledge of data visualization software, particularly PowerBI
• Ability to maintain a high level of accuracy, transparency and accountability in all work products
• Keen attention to detail, flexibility and an enthusiastic work ethic
• Excellent oral and written communications skills, including ability to communicate about and
present data to a variety of audiences
• An understanding of urban issues, especially New York City government and New York City’s
operating agencies preferred.
Additional Information
In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and 457 Roth’s Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave;
To Apply
APPLICANTS MUST BE PERMANENT IN THE STAFF ANALYST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE. OR BE IMMEDIATELY REACHABLE ON EXAM NO. 9008.
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55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
M-F, 9:00-5:00
Work Location
253 Broadway New York Ny
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
06/22/2023
POST UNTIL
Until Filled
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.