Job Details
Level
Experienced
Job Location
Bellevue – Bellevue, WA
Position Type
Full Time
Education Level
None
Salary Range
$26.44 – $29.56 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Nonprofit – Social Services
POSITION SUMMARY:
The Pets for Life (PFL) Program Supervisor oversees all aspects of the Pets for Life program at Seattle Humane. Pets for Life is anationalprogram that reaches out to people in underserved communities toofferfree pet care resources, services, and information. The service model of the PFL program incorporates strategic door-to-door outreach, builds a consistent community presence, and uses an extensive follow-up process to buildlong-lastingrelationships with pet owners in these communities. The PFL Supervisor will be responsible for running a strategic, successful program and maintaining communication with the HSUS Pets for Life team for mentorship to ensure consistency with the program’s national best practices. The PFL Supervisor supports the mission, goals and philosophy of Seattle Humane and has a passion for working with people and pets.
KEY OR ESSENTIAL FUNCTIONS:
- Oversees and contributes to all aspects of the PFL program, including relationship building, door-to-door outreach, data collection, data entry and pet transport for clinic appointments
- Onboards, trains, and assigns volunteers appropriately, and supports and evaluates volunteers.
- Maintains client, volunteer and facilities databases and updates regularly. Ensures privacy policy and security measures are followed.
- Identifies opportunities for additional volunteer roles and creates job descriptions.
- Maintains and models a high level of customer service towards both internal and external parties
- Conducts ongoing community outreach to pet owners in our designated focus community on the topics of spay/neuter and general pet wellness
- Coordinates spay/neuter, wellness, and other veterinary care appointments for program participants
- Conducts post-appointment follow-ups; delivers associated medications and supplies as needed
- Maintains program recordkeeping and data entry; monitors progress toward program goals
- Cultivates strong relationships with local groups in the focus community to further the PFL program
- Communicates effectively about the PFL program to a variety of audiences
- Works collaboratively with the SH Pet Resource Center and Veterinary Services teams, as well as with HSUS PFL program staff, to effectively deliver program services
- Recommends processes and guidelines updates to supervisor
- Answers incoming calls and responds to voicemail and email messages promptly and professionally
- Assists with handling customer issues or concerns; refers to department management as needed to facilitate solutions
SECONDARY FUNCTIONS:
- Adheres to Seattle Humane Standard Operating Procedures
- Assists with in-house PFL client wellness exams as needed, and in accordance with veterinary assistant training level
- Provides timely and accurate information for grant reporting
- Promotes a positive, supportive, and cooperative work environment based on mutual respect and open communication
- Attends department and full staff meetings and participates with ideas and suggestions designed to improve shelter services, programs, and working conditions
- Reports any health, behavior, safety, or security concerns in a timely manner
- Attends all required trainings as requested
- Other duties as assigned
SUPERVISORY RESPONSIBILITY:
- Supervises Pets For Life volunteers
- Provides leadership support to Pet Resource Center team as directed by supervisor
COMMUNICATIONS:
- Daily communication, including in-person meetings, email, direct mail, written procedures, or memos with the following parties:
- Supervisor regarding concerns, ideas, and progress
- Department and other SH staff and volunteers
- Regular communication, including in-person meetings, email, or direct mail with the following parties:
- HSUS PFL program staff
- PFL program clients
- Other animal welfare agencies or service providers
- May act as representative of PFL program for donor and media events
COMPLEXITY:
A high degree of independent judgment is required. The nature of the job will vary. Diverse duties on a weekly basis as routine varies day to day. A strong attention to detail and the ability to respond to unexpected questions and comments is required. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well remotely, and without direct supervision. The ability to motivate, negotiate and mediate is important when handling a variety of personalities and emotions. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. Requires excellent customer service skills.
KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:
- Must have excellent oral communication skills
- Must be able to write clearly and listen effectively
- Must possess the organizational and planning skills to work independently and determine work priorities and schedules
- Experience developing strong community relationships highly desired
- At least one year of employment in a veterinary or animal shelter setting preferred
- Basic knowledge of animal health, behavior, and nutrition highly preferred
- Basic knowledge of Word and Excel required; must be familiar with Windows environment, internet use and e-mail; must have experience with databases and data entry
- Proficiency in Spanish language desired
- Experience supervising volunteers or a workgroup preferred
LICENSES/CERTIFICATES REQUIRED:
- High school graduate or possession of a GED required
- Valid Washington State drivers license with good driving record required
- Capable of being certified in (human) CPR/first aid and mental health first aid
PHYSICAL/MENTAL REQUIREMENTS:
- Must have a strong commitment to animal welfare and community outreach, and a passion for Seattle Humane’s mission and vision
- Must be comfortable with conducting door-to-door visits and having direct contact with community members
- Must communicate clearly and concisely, both orally and in writing
- Must be able to solve problems and make clear decisions quickly
- Must have excellent attention to detail and follow-through
- Must be able to concentrate and produce accurate work despite frequent interruptions
- Must be able to organize and manage multiple and complex projects
- Must possess the ability to be sensitive to other opinions, perspectives, or cultures
- Must be able to offer excellent customer service (internal and external)
- Must be able to have difficult conversations with clients in a sensitive manner
- Must feel comfortable in dealing with angry, confused, distraught and/or irrational people
- Must be able to stand for long periods of time
- Must be able to see clearly with a least one eye and have good dexterity and reflexes, especially when restraining or working with an animal
- Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash
WORKING CONDITIONS:
- General office and animal shelter environment, as well as outdoor/client home settings for door-to-door outreach. When handling animals, there is a potential for animal bites, exposure to zoonotic diseases, animal dander and noise.
- Equipment Used:Personal computer and printer, office supplies, multi-lined telephone, copier, scanner/fax machine, calculator, animal leashes/restraint equipment, syringes. Occasional use of SH vehicles.
- Chemical Interaction: A wide variety of cleaners, disinfectants, detergents, and medical products may be used daily. Each position at Seattle Humane will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a SH staff memberfor the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available forreview. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
- Work Hours: Full-time, non-exempt position. 40 hours per week. Must be available evening and/or weekend hours. Schedule may vary.
The Benefits:
At Seattle Humane, we believe in investing in our people, you’ll receive competitive benefits and perks, including full health & wellness coverage, paid time off starting at three weeks, 10 paid holidays, employer matching retirement plan, sabbaticals, continuing education, tuition reimbursement, discounts, and you get to work around cute animals! Sound like something you want to be a part of?
Who we are:
Seattle Humane is more than a shelter, we are a community resource center. We’re meeting the increasing need for pet owner support services, so that families don’t have to choose between an overdue bill and a beloved family member. We’re training the next generation of veterinarians in our state-of-the-art medical center. We’re building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all.
Take a look at our Vision for the Future, which will guide our work and priorities in the years to come.
Equal Opportunity
As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.
COVID-19 Information
Vaccinations are mandatory at Seattle Humane. Seattle Humane reasonably accommodates those whose medical conditions or religious beliefs prevent them from being vaccinated.