The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect more New Yorkers to key city services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain city services.
PEU is seeking one (1) Outreach Specialist with deep experience with community-based outreach and case management. Successful candidates should have at least one year of community, issue, labor or political organizing experience, and excellent communications and outreach skills. The candidate should have demonstrated the ability to closely track metrics and outcomes and be detail-oriented and organized. Familiarity with New York City government, housing issues, and a commitment to helping others is preferred.
PEU is interviewing for the following outreach team:
Home Support Unit:
The Home Support Unit (HSU) is focused on homelessness prevention and reduction. HSU partners with City agencies and community-based organizations to link NYC residents receiving federal, state and City housing subsidies with landlords and brokers who have available apartments. The team has recruited thousands of landlords and brokers, helping them navigate the process for providing New Yorkers with long-term stable housing, including veterans, families with children, the elderly and victims of domestic violence.
The PEU Outreach Specialist responsibilities will include, but are not limited to:
• Engage New Yorkers through various outreach tactics including door-to-door canvassing, phone
calls, and peer-to-peer texting to assess their needs and inform them of relevant City services and
resources.
• Organize and attend in person meetings and events (including apartment viewings) throughout the
5 boroughs.
• Provide ongoing case management to enable New Yorkers to navigate how to access benefits.
• Maintain digital records and update systems, such as HOME, with accurate case notes and
updates.
• Maintain ongoing reporting and communication with their assigned supervisor.
• Liaise with stakeholders in the community, including community-based organizations and agency
partners.
• Assist with the City of New York’s Public Engagement Unit and its partners’ outreach efforts to
provide additional resources and information to New Yorkers.
• Assist with special projects, as needed.
Minimum Qual Requirements
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to “1” above.
Preferred Skills
• 1 year of experience with community, issue, labor, or political organizing.
• Excellent interpersonal skills and a proven ability to engage people in conversation.
• Strong written and oral communication skills in English; Spanish is a plus or other language
skills
• Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment.
• Willingness to learn, be flexible and adapt to work assignments in a variety of situations and
problem solve.
Additional Information
In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and 457 Roth’s Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave;
To Apply
Click “APPLY NOW” Button.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
Monday – Friday 9am – 5pm
Work Location
253 Broadway New York Ny
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
07/25/2023
POST UNTIL
Until Filled
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.