Job Title
Regional Ombudsman
Job Type
Part-Time
Category
Social Services & Benefits Counseling
Location
NCTCOG – ARLINGTON, TX 76005 US (Primary)
Travel
70 – 80%
Job Description
JOB DESCRIPTION
The purpose of this position is to provide advocacy for residents living in nursing facilities (NFs) and assisted living facilities (ALFs) through mediation with residents, family members and/or facility staff; monitoring facility operations, providing facility staff training and education; and coordinating with state, regional and local agencies. This is accomplished by conducting NF and ALF visits, assisting complainants over the phone; participating in survey activities; providing training services for volunteer ombudsmen; and conducting staff in-services. Other duties include preparing reports; recruiting, training and supervising volunteers; screening potential volunteers, setting up and organizing volunteer trainings, participating in resident council meetings; developing advocacy plans for facilities; and participating in cooperative agreement meetings with the Texas Health and Human Services Commission’s Long-Term Care Regulatory (LTCR) division.
Required Skills:
Work requires frequent and regular contact with others so excellent communication skills is a must. Unique interactions may involve contact with others who have learning differences and/or cognitive deficits. Additional skills may involve the mediation of disputes and confidentiality of sensitive issues plus evaluating resident and family satisfaction. Development of cooperative relationships and utilization of excellent customer service is essential. Organization, documentation and reporting is a necessity for this position. Reliable transportation is needed as there is extensive travel. Must obtain certification as a long-term care ombudsman within three months of hire.
This position requires extensive travel to facilities in Collin and Denton Counties. Occasional travel to Arlington for trainings.
Required Experience:
Bachelor’s degree and 3-5 years related work experience.
FLSA: Non-Exempt
Compensation: $21.63/hour or higher, based on qualifications.
This is a Part-Time position working 30 hours per week.
Equal Employment Opportunity Employer:
NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.
Background Check & Drug Testing:
All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre-employment background check and drug screening.
E-Verify:
The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee’s authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.
Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.