Are you passionate about technology and like meeting new people? Are you interested in working at one of the leading digital media companies in the world? PMC is looking for an IT Support Specialist to work within a broad skill set that includes helpdesk, specialized projects and company infrastructure.
This position is key for our Los Angeles office IT Services department. This is a closely-knit IT team focusing on Services and Administration of all essential IT functions for the company. This is a lightly structured position, so we are seeking someone with strong independent judgment and common sense to work within a 9-person team distributed between New York and Los Angeles.
This position is in-person on-site, based out of our west Los Angeles office, with some opportunity for hybrid remote work. PMC is committed to the health and wellness of our employees. As part of our company-wide rollout of PMC’s paid healthcare plan, for this role the company pays 100% of the monthly health, dental and vision plan premiums for the employee and their family
As a team we keep over 1,400 end users operational every day. The environment is always evolving, and candidates will have the opportunity to learn and interact with new technologies. A service-oriented attitude and strong communication skills are essential. This position requires the ability to shift between in-person, phone, email, and remote computer administration as needed to support end-users in any of our offices around the world.
Day to Day
We are looking for a team player with a positive attitude and a willingness to train on skill sets you have little to no experience with. We’d love to hear from you if you are experienced in some of the following:
- Working in both macOS and Windows environments with strong software and hardware troubleshooting skills
- Resolving tickets and delivering projects within a workflow using Atlassian Jira
- Administration of a Windows services environment – Active Directory, File Services, Permission management. DHCP, AD, VPN, print and file services
- Working with ticketing systems and within a workflow – Atlassian Jira Service Desk
- Troubleshooting email client issues (MS Outlook – client and browser-based)
- Provisioning computers – Knowledge of Apple (Jamf) deployment and Windows (Windows Deployment Services) services
- Remote administration – ConnectWise and Jamf
- Global admin of Microsoft 365 admin center
- Okta administration
- Zoom administration
- Adobe product support and working knowledge
- Monitoring virus threats on company-wide computers with SentinelOne
- Exchange Online – power shell scripting
- Assisting HR department with account creation and termination
What You Bring
You don’t need to check every box for the experience above and below. If you are passionate about this opportunity, we would love to hear from you.
- Minimum of 3 years’ experience in an IT Support role
- A service-oriented attitude and strong communication skills
- Enthusiasm for collaborating with team members, sharing knowledge and finding solutions
- Experience working with and supporting distributed teams
- Detail oriented with the ability to multi-task in a constantly evolving environment
- Ability to work well under pressure
What We Offer
At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets! Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match,Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness.
The Hiring Process
Your resume will reviewed as soon as possible after receiving it. Every round is designed to give you an opportunity to meet members of our team and ask questions. The first interview will be with the Los Angeles IT Manager and will focus on your previous experience, skillset, and how you could be an asset to the PMC IT team. This round may also include a practical test. In the second round, you will meet with other members of the IT team and will focus on team culture and how you like to work.
Typical wage range: $65k – $75k. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The total compensation package for this position will also include other elements, a full range of medical, financial, and/or other benefits including 401(k) eligibility and paid time off benefits.
PMC is committed to the health and wellness of our employees. As part of our company-wide rollout of PMC’s paid healthcare plan, for this role the company pays 100% of the monthly health, dental and vision plan premiums for the employee and their family. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If you have more or less experience than specified on this job posting, please apply and list your salary expectations.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors).
AboutPenske Media Corporation
Penske Media Corporation (PMC) is a leading global media and information services company whose award-winning content attracts a passionate monthly audience of over 300 million globally. Since 2004, PMC has been a pioneer in digital media, reaching viewers on all screens across its ever-growing constellation of iconic brands. PMC is committed to fostering a working environment that is inclusive, diverse, and responsible. We value a work culture built on all backgrounds, voices, and experiences. Our greatest wins have stemmed from collaboration, teamwork, and information sharing across our company and brands. PMC’s journalists and content creators deliver daily the most comprehensive news and information, unequaled in ambition, depth, and courage. In addition, PMC owns several vital cultural events such as SXSW, LA3C, Life is Beautiful, Latin Music Week and ATX Television Festival. Headquartered in New York and Los Angeles with additional offices in 14 countries worldwide, PMC believes companies should not only be profitable but also forces for good. For more information on the company, please visitwww.PMC.com