Salary : $91,272.00 – $118,644.00 Annually
Location : Lakewood, CO
Job Type: Full Time
Job Number: TAA-03624-06.2023
Department: Department of Revenue
Division: Innovation, Strategy and Delivery-Project Management Office
Opening Date: 06/05/2023
Closing Date: 6/13/2023 5:00 PM Mountain
FLSA Status: Exempt; position is not eligible for overtime compensation.
Primary Physical Work Address: 1881 Pierce St. Lakewood, CO 80214 – This position is mostly a hybrid work position with as needed on-site visits with employee and stakeholder groups.
Department Information
We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.
The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package.
CDOR Vision
To empower businesses and individuals through quality customer service, innovation and collaboration.
CDOR Mission
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
CDOR Values
Description of Job
This Division of Innovation, Strategy & Delivery (ISD) is responsible for understanding and implementing business specific goals related to technology for the Department of Revenue (DOR). The Strategy Team actively facilitates and drives decision-making for the DOR portfolio of division-specific projects, services, issues and risks. The Strategy team provides portfolio and project management services to meet DOR initiatives and is accountable for exceptional project management delivery, timely and accurate communication and the application of best practices to all initiatives.
We’re hiring an excellent communicator to be the Portfolio Manager on our Strategy team! You will be assessing and analyzing the DOR portfolio management process to identify Key Performance Indicators (KPIs) and facilitating the recurring DOR Portfolio Review Session (PRSs) with executive leadership. You will ensure that the information required to optimize decisions that impact the portfolio are relevant, timely and accurate. Use your data analysis skills to support ISD operation’s efforts and help drive strategic initiatives for the division. If you’re ready to contribute to the success of DOR, then this job may be for you!
Primary Duties:
Portfolio Management
- Oversees the development and implementation of all processes involved in the DOR Intake and Portfolio Management Process.
- Monitors performance and facilitates the development and implementation of continuous improvement changes as needed.
- Plans, prepares and leads the recurring Portfolio Review Sessions with DOR senior leaders.
- Develops tools for the DOR senior leaders to inform their discussions on the feasibility, resource capacity and prioritization. Examples include scoring models, timeline and data visuals.
- Establishes and maintains DOR Portfolio management analytics, by leveraging the Program and Project Management (PPM) software tools.
Strategic Enablement Center & Process Improvement Program
- Works with the Director of Strategy to establish a DOR Strategic Enablement Center offering training and standard methodologies for project management, change management and process improvement.
- Leads the analysis, planning, design, implementation and evaluation of key improvement projects.
- Drives ISD and DOR process maturity.
Supervision and ISD Training Program Oversight
- Works with ISD Leadership to identify solutions to training needs to ensure people have the skills to accomplish the duties and responsibilities of their roles.
- Oversees the development and maintenance of the Training Plan and the ISD bi-weekly Leadership Training Series to develop skills that span the organization.
- Maintains and supports the LMS (Learning Management System) for ISD.
- Plans, prioritizes, assigns, provides analysis and monitors workflow, while ensuring the quality and quantity of work meets standards and deadlines for deliverables to meet program goals and objectives.
- Initiates and participates in the hiring process, recommends promotions and changes in pay, resolves performance issues and disputes, identifies training and developmental needs, and provides feedback and coaching.
ISD Data Reporting
- Works with ISD Directors to understand current data sets and suggest additional data capabilities and building from current monthly Operations Planning data.
- Establishes and incorporates enhanced Portfolio Management analytics into both the monthly Portfolio Review Sessions and ISD Operations Planning meetings.
- Prepares meeting materials for monthly Operations Planning.
This position is primarily remote with occasional in office meetings and training in Lakewood.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
Must meet one of the following or any combination of experience/education to meet the qualifications:
OPTION 1:
- 9 years of experience in project or portfolio management, process improvement and analysis, strategic initiative implementation, dashboard and data analysis, developing Key Performance Indicators (KPI), and/or conducting root cause analysis.
OR
OPTION 2:
- Bachelor’s degree from an accredited institution in a field of study related to the work assignment.
- 5 years of professional experience in project or portfolio management, process improvement and analysis, strategic initiative implementation, dashboard and data analysis, developing Key Performance Indicators (KPI), and/or conducting root cause analysis
OR
OPTION 3:
- Additional appropriate education will substitute for the required experience on a year-for-year basis.
Preferred Qualifications:
- Project management experience
- Prior state, county or municipal government experience
- Project Management certification(s)
- Technical expertise and project/program management experience to establish and maintain effective working relationships with external/internal customers.
- Demonstrated interpersonal skills and decision making
- Proficiency in Google Suite
- Experience with Monday.com
- Experience in a supervisory role
- Six Sigma or LEAN certification
- Experience with training material development
- Analytical skills
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the Colorado Department of Revenue:1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Applicant Checklist: Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration “Applying for a Job with the State of Colorado”.
Work history must be documented in detail under the experience portion of application-“see resume” will not be accepted.
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)
Recommended:
3) A chronological resume. (Late submissions will not be accepted)
4) A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)
Minimum Qualifications and Comparative Analysis:Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Under “Duties,” describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- Failure to include adequate information or follow instructions may affect the applicant’s score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
- Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
- Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)
Email Address:All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from “state.co.us” and “info@governmentjobs.com” addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us
The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:
Please note that each agency’s contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the “Print” icon.
01
Describe your experience with project or portfolio management. Include the tools used, size of project/portfolio and how you maintained relationships with your stakeholders.
02
Describe your supervisory and management experience. Include your role(s), length of time in the role(s), and how many people you supervised and/or managed including their position(s). Give concrete examples of a time you: 1) coached/mentored employees; 2) provided constructive feedback; 3) managed employee performance; and 4) managed employees during change.
03
Describe your experience with developing KPIs to monitor project performance and inform improvements for portfolio management processes.
04
Please choose the response that best describes your level of proficiency using Google Suite
- No Experience
- Beginner
- Moderate
- Proficient
- Expert
05
I understand that although a salary range for this position is provided, offers are generally made at the low to middle of the range depending on candidate qualifications.
- Yes
- No
06
CDOR – By clicking “Yes” below, I am certifying that I understand that this position is designated as a hybrid work position. This indicates the selected employee will work outside of a traditional State facility, but may be required to perform work on site occasionally as determined by the supervisor of the position. Although it is designated as hybrid the position is still part of the State classified personnel system and as such requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13.
- Yes
- No
07
CDOR – Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
08
CDOR – Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended.
Required Question