The Amazon Web Services (AWS) Marketplace is looking for a Tech Services Specialist to join our fast-paced Private Offer Success Team (POST). The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.
The Tech Services Specialist role works with external Marketplace sellers and partners to drive adoption of AWS Marketplace’s strategic Private Offers program. This role combines operations, program management, and business development to build programs and processes that scale. They will drive operational improvements to add value, eliminate waste, and improve the customer experience. They will work with internal stakeholders to improve the Private Offers program, including collaborating with technical teams to deliver new features to AWS customers, and build new programs or expand on existing ones that deliver high value.
The role requires someone who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. The ideal candidate has strong attention to detail, can execute well to deliver results, interact with external customers to resolve escalated issues, strong customer obsession, high level of ownership, and a drive to improve current processes.
Life/work balance
Our team is focused on balancing life with work, and does this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. There will be opportunities to work remotely some days. Work hours are flexible and typically self-defined.
Mentorship and Career Growth
One of the keys to AWS’s success is its top-tier product management culture. You will have the opportunity to work with multiple AWS business lines that can help you accelerate your career and bring ideas to market. You will be working closely with key internal stakeholders (e.g. Marketplace Product Management & Engineering, AWS field teams, AWS Services (e.g. S3, EC2), migration teams, services, legal, operations and support).
Inclusive and Diverse Culture
Working with a team that welcomes, celebrates, and leverages a diverse set of backgrounds and skillsets to deliver results is exciting. Partnering with others in the organization is key to our long-term success and is what helps frame our inclusive culture.
Key job responsibilities
• Perform the seller and customer escalation and support process.
• Build or contribute to the creation of new processes.
• Build and maintain program-related content and collateral.
• Perform quality control functions to ensure high quality output.
• Collaborate with internal stakeholders to maintain successful operations, including Leadership, Business Development, Finance, Legal, Sales, Business Intelligence, Product, Engineering, etc.
A day in the life
We are looking for a customer-centric contributor who enjoys building new processes and improving existing ones. The right candidate thrives in an environment where they need to balance daily operational objectives with contributions to long-term business objectives. Providing world-class support to Partners will help you to identify ways our team and business can improve. You will be expected to take those insights and partner with the team and other internal stakeholders (Product, Sales, Business Development, Engineering, Business Intelligence) to drive improvements to the AWS Marketplace Private Offers experience.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Atlanta, GA, USA | Austin, TX, USA | New York, NY, USA
BASIC QUALIFICATIONS
– Bachelor’s degree or equivalent work experience.
– 1+ years of program or operations experience, preferably within sales, business development, or technical organizations.
– 1+ years of experience providing customer support and troubleshooting technical issues.
PREFERRED QUALIFICATIONS
– Experience building new programs and initiatives for scale.
– Experience working with Product Management and Engineering teams to deliver new technical features of a Product.
– Experience with Lean/Six Sigma methodology.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $63,200/year in our lowest geographic market up to $158,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.