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Job Title: Suites Concierge Department: Premium Sales and Service Business Unit: Location: Ball Arena – Denver, Colorado Reports To: Premium Sales and Service Manager Employment Type: Part-time Supervisor Position: No Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN, KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work: Customer Service
Examples of work performed:
- Greet, assist, and get to know the clients.
- Familiarize yourself with all areas of the venue to direct clients.
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- 50% Ball Arena Event attendance per month.
- Serve as Theatre Box and Club Level Concierges; greet, check-in, and answer questions for guests.
- Assist Premium Sales and Services Manager and sales team with Suite and Club Level issues.
- Provide knowledgeable, friendly, and helpful service to Club Level, Theatre Box, and Suite guests during events.
- Suites and Theatre Box guests receive a consistent high standard of service from venue F&B provider.
- Respond to all incoming inquiries, suggestions, and concerns from guests.
- Understand the policies and procedures for Ball Arena, Suites, Theatre Boxes, and Club Level.
- Other duties as assigned per event.
Qualifications:
- Positive, energetic, and self-motivated.
- Must be diplomatic and professional.
- Minimum of one year service-related, concierge, or hospitality experience.
- Strong communication and interpersonal skills.
- Must be people-oriented and a team player.
- Must have the ability to relate professionally to all levels of staff, guests, and clients.
- Must be able to work a varied, part-time schedule including weekends, evenings, and holidays.
- Exceptional customer service is required.
Competencies/Knowledge, Skills & Abilities:
- Ability to maintain positive attitude and demonstrate professionalism
- Ability to maintain a high level of confidentiality.
- Ability to complete work accurately and in a timely manner
- Ability to work independently & in a group setting and demonstrate good judgment skills
- Ability to communicate effectively, orally and in writing.
- Ability to multi-task, prioritize and adapt to changing environments.
Compensation:
- Base – $17.29/hour
Equal Employment Opportunity Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.