Are you looking for a product management role where you can interact directly with customers and help them transform into cloud-enabled businesses? Do you want to contribute to one of Microsoft’s fastest growing businesses? If so, then we are looking for you!
As the demand for cloud and infrastructure security solutions accelerates, Microsoft is building Security solutions to meet the needs of our customers. And no solutions in today’s world is complete without the excellence in customers’ experience in the run state. This is where Customer Care team within the Customer Experience Engineering (CXE) under Security Business Group comes in. We are chartered with ensuring the Support experience for our customers becomes a positively differentiating factor when it comes to our customers choosing a security vendor. This includes proactive and reactive support for all our customers – enterprises – large and small, ISVs and Developers, Partners and Resellers as well as our own internal customers. We work closely with Product Engineering Teams, Customer Support Teams (CSS), Field, other Customer Experience teams across Microsoft to deliver what we believe will make a positive influence in our customers’ lived experience with our products.
We are looking for a Principal Group Manager Product Management to lead our Operations and Enablement team focused on planning, budgeting, analysis, rythm of business, communication and readiness, reporting and tracking while fostering a diverse and inclusive global team. As a leader you will be responsible for leading the planning for all operations and enablement across multiple key pillars essential to delivering an excellent customer care experience to our customers working with other leaders of Customer Care, Customer Experience Engineering (CXE), Support Leadership within Customer Support Teams (CSS), and Engineering Leadership within the Security business group ensuring the component teams of Customer Care are executing and driving coordination and shared visibility among stakeholder teams.
This role will be responsible for ensuring the effectiveness of the Leadership Team operating rhythm, including setting up and driving key processes to get work done. They will provide insight and advice to the Leadership Team around operational excellence, organizational health and development, and measures of success, and participate in overall group strategy decisions and implementations. They will work with the Leadership Team to develop strategies and content used for sharing and communication within and beyond the team.
This position offers:
- A fast-paced, exciting work environment where there are always new challenges and a bias toward action.
- Opportunities to showcase your operational and business management skills while directly helping customers and partners at the same time.
Qualifications:
Required Qualifications:
- Bachelor’s Degree AND 10+ years experience in product/service/project/program management or software development
- o OR equivalent experience.
- 6+ years people management experience.
- At least 10+ years of work experience in business planning, operations management, strategy, project management, financial management or related roles.
Other Qualifications:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred qualifications:
- Personal drive and impact with a track record of rolling up your sleeves and making things happen, a required bias for action.
- Growth mindset with desire and ability to think outside the box, try out new ways to achieve business results.
- Collaborative attitude coupled with the ability to work toward customer & business goals rather than personal goals.
- Required business analytical and organizational skills, communication skills and ability to flex communication style based on audience and situation.
- Required collaboration, cross group project management, and relationship management skills for effective relationships and making changes happen.
- Aptitude to develop and hone organizational agility to deftly navigate new or ambiguous situations and work with different teams.
- Aptitude towards understanding data and ability to make data driven decisions.
Product Management M6 – The typical base pay range for this role across the U.S. is USD $158,500 – $276,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,800 – $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Responsibilities:
Business Operations:
- Drives the architecting, developing, coordinating and executing the rhythm of business to deliver efficiency and effectiveness.
- Drive data and insights to drive actions required by other component teams to deliver impact.
- Effectively communicating, tracking and reporting progress across all teams within the Security organization as it relates to Support Health.
- Deeply engage with Product Engineering teams to understand the major changes technically and their impact on customers.
- Engage with customers through other parts of the Customer Experience Organizations, Field, Customer Support to help prepare the customers for the upcoming changes in the product.
- Drive budgeting and forecasting plans in partnership with various stakeholders and work with finance to approve the budget.
- Oversees the finance metrics and tracking and identifies the actions that can be taken to course correct by anticipating business context changes. Help create supporting content, trainings, videos as needed to ease the transition.
Organizational Health:
- Drives team culture and health for the leader by getting a pulse on organizational health as well as leading culture initiatives (e.g., Diversity and Inclusion, hiring, onboarding) while partnering with Human Resources to do so. Capitalizing on team strengths and identifies development areas, strategizing, planning, and executing training.
- In partnership Human Resources tracks Microsoft Signals responses, and coordinates plans to drive improvement in the areas of opportunities.
People Management:
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model – Live our culture; Embody our values; Practice our leadership principles.
- Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others