Principal Product Manager (B2B Platform)
Department: Product & Design
Employment Type: Full Time
Location: Minneapolis, MN
Reporting To: Jen Schmitz
Description
We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As an independent subsidiary of Samsung, our corporate offices are based in Minneapolis, the Bay Area, and remote home offices throughout the US.
More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.
SmartThings’ culture is built around our core values, offering singular opportunities to make a real, immediate impact in every role. With our focus on trusted ownership, connected leadership, and radical empathy, we embrace inclusive practices and celebrate everyone’s uniqueness on our team.
Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we’re reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!
About The RoleWe are seeking a Principal Product Manager to lead SmartThings platform evolution by creating powerful new platform products and capabilities that will enable us to expand into new B2B verticals and create new business opportunities. You will play a key role in defining the strategic direction of our platform to meet the ever-changing needs of our diverse global customers and partners. This is a highly visible and critical role that will shape the future of our platform and business and impact millions of customers who rely on our platform every day.As a leader in our organization, you will collaborate with global executives and teammates across a range of functions from engineering to business development. Balancing strategic thinking with hands-on execution, you will leverage a deep understanding of the platform as well as market, customer, and business needs to drive the platform towards success.
Key Responsibilities
Product Vision, Strategy and Roadmap
- Drive the development of a comprehensive platform strategy and roadmap, aligned with our company vision and business objectives and informed by market insights and deep customer understanding
- Establish shared vision across the company by building consensus on platform priorities leading to product execution
- Define and prioritize platform product initiatives in partnership with global engineering, product and business teams, and executives to achieve strategic goals
Product Lifecycle Management
- Oversee the product lifecycle, from discovery to launch and ongoing optimization, guiding development efforts with clear and detailed documentation as needed to deliver the right products at the right time
- Drive direction with data-driven decisions through all stages of the product life cycle, from business case validation through iteration and improvement by incorporating user and market research, analytics, user feedback, etc.
- Establish key performance indicators (KPIs) and regularly monitor the success of the platform’s products and features
Stakeholder Communication and Alignment
- Cultivate strong relationships with internal and external stakeholders, and ensure clear communication regarding platform capabilities, updates and strategic direction
- Understand and incorporate requirements and feedback from internal and external stakeholders, including platform customers, developers, solutions & services product teams, business partners and executives
Leadership and Team Development
- Provide guidance and mentorship to other members of the product team, fostering a strong product culture based on customer centricity, data-driven decision making, high ownership and empathy, strong collaboration, and continuous learning
- Lead and bring clarity to cross-functional teams including product, engineering, business development, and marketing to ensure successful product development, launch, and adoption
Skills Knowledge and Expertise
Inclusive Hiring Practices
Our hiring team is passionate about diversity, equity and inclusion, and the data shows that candidates from underrepresented groups are less likely than others to apply for a career opportunity if their qualifications and experience don’t appear to be an identical match. We welcome candidates from every professional background, so even if you aren’t certain you meet every requirement, we encourage you to apply!
What You Bring On Day One (Required Qualifications)
- 12+ years in product management, engineering, or related fields
- Proven track record of successfully leading and managing complex, at-scale platform products
- Strong technical acumen and understanding of cloud platforms, APIs, and full-stack software development
- Exceptional leadership and ability to inspire and motivate cross-functional teams
- Masterful communication skills with the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization
- High emotional intelligence with the ability to lead by influence, navigate complex situations, resolve conflict, and build strong, high-trust relationships
- Analytical with a strong commitment to customers, capable of leveraging data-driven insights to make informed product decisions and measure the success of platform features
- Comfortable and open-minded in working in a fast-paced dynamic environment with rapidly changing requirements
- Bachelor’s degree in Engineering, Computer Science, or a related technical field
Desired Skills
- Passion for and understanding of smart home and IoT technologies
- Software development background and hands-on experience with APIs and integrating third-party services and devices
- Experience with Software as a Service (SaaS) or Platform as a Service (PaaS)
- Experience working in Korean or other Asian business cultures
- Strong business acumen with a solid understanding of B2B/B2C business models
SmartThings Benefits
Why You’ll Love Working at SmartThings
- You’ll receive a competitive compensation package and comprehensive health benefits (medical, dental, vision, HSA with employer contribution, life & disability insurance, a competitive 401(k) with a 5% employer match, and more)
- You’ll have access to generous paid leave for parents, including 8 weeks Parental Leave and 8 more weeks for Childbirth Recovery Leave paid at 100%
- You’ll enjoy work/life flexibility through our unlimited PTO plan, Summer Fridays, 12 paid holidays each year, and an emphasis on work/life balance.
- Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and you’ll have opportunities to join forums and groups and participate in our ongoing projects.
- We are a group of bright, kind, and goal-oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
- We are a successful, fast-growing company at the forefront of IoT.
- We are a technologically and data-driven business.
- We are committed to our customers and developers.
- We love solving problems, thinking creatively, and trying new things.
- We believe in autonomy & taking initiative.
- We take what we do seriously-we don’t take ourselves seriously.
- We have a smart, experienced leadership team that wants to do it right and is open to new ideas.
San Francisco Bay Area & New York: $179,616 – $269,424
Boston, Los Angeles, San Diego, Seattle, Washington DC: $161,926 – $242,889
Chicago, Denver, Portland: $149,622 – $224,433
All other US metropolitan areas: $143,364 – $215,046
*These ranges may be higher or lower in other areas due to geographic differentials in the labor market.