Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
Help us shape the future! Join the newly created Fan Data Services (“FDS”) team at Fanatics as we build first-class platform services to help power Fanatics identity, loyalty offers and audience engagement across our suite of properties. The Principal Product Manager, Loyalty and Offer Services will play a pivotal role in the FDSteam in developing and defining the vision, roadmap and execution for enterprise Loyalty and Offer products supporting multiple Fanatics businesses. Come help build new product offers that improve engagement, drive retention, and ultimately drive revenue while delivering on a first-class customer experience.
Key Responsibilities
- Engage with business and product stakeholders acrossFanatics Holding, Fanatics Commerce, Collectibles, and Betting & Gaming to shape the product vision and extracting key insights even when they aren’t readily presented
- Lead with tact and assertiveness, ensuring feature development aligns with the business goals and adheres to realistic timelines
- Maintain open channels of communication, making certain internal stakeholders stay informed and aligned on product trajectories and milestones
- Drive alignment between and amongst engineering counterparts on features, functionality, and timeline delivery
- Balance the art of strategy facilitation, understanding that while core business teams lead strategic directives, our role is invaluable in its support and execution
- Ability to adapt, offer solutions, and pivot direction based on previously unanticipated changes
Essential Soft Skills
- People Management: Foster an environment of growth, respect, and collaboration, understanding individual strengths and areas of development as well as opportunity
- Strategic Navigation: Demonstrate a keen ability to push and pull, adept at extracting vital details and reading between the lines when necessary
- Tactful Assertiveness: Know when to take the front seat, driving discussions forward, and when to step back, allowing the business to take the lead
- Supportive Strategy: Understand the nuances of our organizational structure, recognizing that while strategy is sculpted by core teams, our role is instrumental and vital in its successful development
General Knowledge, Skills and Abilities
- 5+ years of product management experience. A concentration in loyalty-based and/or subscription services, or platform product is preferred
- Ability to build strong working relationships with stakeholders, peers and managers.
- Lead the product domain strategy and execution with a product-driven, customer-focused mindset
- Excellent quantitative and analytical skills, superior reasoning and ability to make data-driven decisions
- Entrepreneurial mindset with a “roll up your sleeves” attitude; Must comfortable with ambiguity
- Be a storyteller: Exceptional communication skills; strong ability to distill complexity into crisp, easily comprehensible and compelling messaging; capacity for providing narration among cross functional teams and unique businesses
- Be a team player: Support Loyalty and Offer Services and the FDS mission across all Fanatics products and services. Have a “we” mentality, and look for opportunities to find solutions to problems.
- Be a product manager: Maintain a backlog with epics, write clear user stories and acceptance criteria. Create and maintain documentation. Identify and remove team obstacles including clarifying ambiguous challenges
Education Requirements
- A bachelors or masters’ degree in computer science or related discipline OR equivalent combination of education and experience.
- MBA is a plus
$216,000 – $300,000 a year
The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is also eligible for the Fanatics Commerce annual bonus program and an equity award. Salary range is listed in USD and will be determined in part by a successful candidate’s geographic location.
Things We Care About
• Your career growth, your ideas, your work-life balance, and your well-being.
• Diversity and Inclusion
• Our Company Culture and Values
• Providing outstanding Company Perks and Benefits
Company Overview
Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
www.fanaticsinc.com
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
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