Are you passionate about being a part of a team where your work has meaningful impact on communities? Do you get excited about building processes in an ambiguous green field environment? Are you looking for an opportunity to support Amazon’s continued ability to deliver smiles in communities? Amazon Community Operations is helping Amazon become the most in-demand company locally, by anticipating our communities’ needs and building positive net impact anywhere we operate. Amazon’s core competency in end-to-end logistics is one of the primary reasons that
communities turn to us for help. The Community Operations Community Insights CI team is a product and science team focused on helping Amazon be a better neighbor in the communities impacted by Amazon’s physical footprint by building measurement tools and statistical models. We are hiring a Program Manager to support our core data product offerings.
This role is open to all corporate locations in America.
Key job responsibilities
• Work across multiple business lines to coordinate the delivery of pro-bono logistics projects
• Partner with teams across WW OPS to identify opportunities for support, scope efforts and drive delivery
• Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
• Prepare and conduct post-project reviews to identify gaps and improve/optimize the fulfillment experience
• Manage multiple parallel projects; create, maintain and disseminate project information to stakeholders, including senior management
• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
• Work closely with our Ops Excellence, Account Management, and Product teams to identify opportunities for continuous improvements and new product/features
• Ability to travel 25% of the time
About the team
Amazon Community Operations works to anticipate our communities’ needs and build positive net impact anywhere we operate. From Operational Excellence to Community Outreach and Employee Engagement, Community Operations is defining what it means to be a positive presence in the community. This is a fast-paced, start-up environment where creative problem solving, operational excellence, and building relationships are the core of our day-to-day work.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | Nashville, TN, USA
BASIC QUALIFICATIONS
– 10+ years of working cross functionally with tech and non-tech teams experience
– 10+ years of program or project management experience
– 10+ years of managing, analyzing and communicating results to senior leadership experience
– 10+ years of working cross functionally across several teams experience
– Bachelor’s degree
– Experience implementing repeatable processes and driving automation or standardization
– Experience defining program requirements and using data and metrics to determine improvements
– Experience defining and executing program requirements
PREFERRED QUALIFICATIONS
– Experience delivering projects within scope, time, budget and quality
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,100/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.