At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the place to find and buy anything online, this is your chance to make history.
We are seeking a dynamic, organized self-starter to join NA Direct Fulfillment team as Principal Program Manager to lead the speed charter for NA DF organization. This role will lead a team and will report to the NA DF Ops Sr. Mgr. working closely with cross-functional senior leaders, Directors and VPs. This is a high visibility role which directly contributes to customer experience and business growth. The Principal Program Manager will have a strong delivery record and leadership experience to own, influence, and execute Direct Fulfillment projects.
As an end to end owner Principal PM, you will be able to define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified, and influence resource allocation. You understand the significant business problems in your program space, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions. In this role, you must be an effective communicator and provide clear, concise and consistent messages, both verbally and in writing, while also establishing relationships across the worldwide network to aid in operations implementations. You will own the 3YP, OP1 speed goals for the organization.
Principal Program Manager will own improvement in Direct Fulfillment NA speed and lead initiatives for faster delivery across different carriers while balancing the DEA tradeoffs. Principal PM will collaborate with DF product team to create scalable features, work with internal and external stakeholders to make necessary CPT adjustments, lead time changes and transit time padding.
Key job responsibilities
– Work cross-functionally to determine organizational synergies and opportunities for operational processes
– Build solid relationships with peers across the organization and ensure smooth process flow and collaboration
– Identify problems and explore solutions to current processes and systems
– Use analytical skills and ability to translate metrics, research, and trends to identify opportunities, and initiatives for improvement.
– Develop and report metrics on organizational performance and review
– Develop and manage resource planning for product development
– Lead and deliver results on projects involving cross-functional teams including program updates on a weekly, monthly basis to all levels of the organization.
– Drive continuous improvement
– Exhibit communication skills and instincts with stakeholders at all levels delivering concise and effective messages to a variety of audiences with the right detail and timing
– Lead 3YP/ OP1 goals and Quarterly business review at VP level for the NA DF organization.
About the team
The North America Direct Fulfillment team is highly cross functional team that is dedicated to creating the best Customer and Vendor Experiences. Members of the team are supportive of each’s scope and works to ensure that the team is successful in all aspects.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | Nashville, TN, USA
BASIC QUALIFICATIONS
– 8+ years of working cross functionally with tech and non-tech teams experience
– 8+ years of program or project management experience
– 7+ years of managing, analyzing and communicating results to senior leadership experience
– 8+ years of working cross functionally across several teams experience
– Bachelor’s degree
– Experience implementing repeatable processes and driving automation or standardization
– Experience defining program requirements and using data and metrics to determine improvements
– Experience defining and executing program requirements
PREFERRED QUALIFICATIONS
– Experience delivering projects within scope, time, budget and quality
– MBA
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,100/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.