Salary: $60,183.19 – $74,878.29 Annually
Location : Hennepin County
Job Type: Limited Duration: Regular Sched (FT with benefits)
Job Number: 23HR843rla053
Department: Human Resources
Division: HR Administration
Opening Date: 06/21/2023
Closing Date: 7/6/2023 11:59 PM Central
Description
Hennepin County Human Resources is seeking a Process Analyst to manage projects that define, analyze, develop and document functional and technical specifications to improve workflow/processes, build metrics reports for decision making, and use software to create visuals of various processes, standard operating procedures, and process maps specifically related to the workers compensation claims process.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the page.
Location and hours:
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Hours are Monday through Friday, 8 a.m. – 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full time, limited duration (up to two years), benefit-earning position. This position is internally classified as a Planning Analyst – Process Analyst. Click to view the job classification specification.
In this position, you will:
- Facilitate, elicit, and develop standard procedures with stakeholders.
- Create visuals of process and job flows.
- Manage project artifacts in planning, analysis, design, organization, implementation and supporting solutions.
- Communicate effectively with technical and non-technical teams, collaborate with different functions of departments, gather feedback, problem solve, and communicate results to stakeholders.
- Work with staff at all levels of the organization.
- Conduct gap analysis and drill down questioning (5 whys) resulting in process improvement.
Need to have:
- One of the following:
- Bachelor’s degree in business administration, public administration; research methods, statistics; behavioral/social science; public health; computer science/MIS or management science; urban/city planning, or a field appropriate to the area of specialization.
- Bachelor’s degree in any field and a minimum of two courses in research methods, analysis, statistics, project management, planning or evaluation and one year or more of relevant planning analyst experience.
Nice to have:
- LEAN or Six Sigma training.
- Experience:
- Working in the MN Workers’ Compensation System.
- Managing project artifacts in planning, analysis, design, organization, implementation and supporting solutions.
- Creating visuals of process and job flows.
- Facilitating, eliciting, and developing standard procedures with stakeholders.
- Communicating with technical and non-technical teams, collaborating with different functions of departments, gathering feedback, problem solving, and communicating concisely and clearly on subject matters on all levels.
- Working with various levels of staff within an organization.
- With Drilldown questioning (5 whys) and/or Gap analysis.
- Creatively problem solve when confronted with obstacles.
- Interpret data and information.
- Deal with change and ambiguity.
- Work independently and as part of a team.
- Plan, organize and prioritize high quality work while multi-tasking complex tasks.
About the department:
In Human Resources, we make it our mission to provide an employee experience that attracts and retains the best talent to serve our residents. HR programs and services are instrumental in realizing the county’s stated organizational value: “Continuous development and engagement of our workforce to reflect innovation, creativity, and diversity in planning for the future.”
About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals — that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (select Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill future limited duration and regular vacancies.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates will be required to complete a background check.
If you have any questions, please contact:
Roberta Arpinar
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can’t – including:
- Meaningful work
- Public service
- Competitive pay
- Work-life balance
- Generous benefits
- Opportunities to grow
- Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
01
This is a full time, limited duration (up to two years), benefit-earning position.
Hours are Monday through Friday, 8 a.m. – 4:30 p.m.
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable.
Based on business needs of this position, hires must live in or relocate to Minnesota.
Are you willing and able to accept these requirements?
- Yes
- No
02
In which of the following area(s) have you received a bachelor’s degree or higher? Check all that apply.
- Business administration
- Public administration/public policy
- Urban/city planning
- Research methods/statistics
- Management science
- Non-profit administration
- Behavioral/social science
- Public health
- Computer science/MIS
- Other
- None of the above
03
For each of your completed degrees, state the level(s) (bachelor’s, master’s, etc.) and the academic major(s). If you do not have a degree, type “None” in the space provided.
04
In which of the following subjects have you completed at least two courses? Check all that apply.
- Analysis
- Evaluation
- Project management
- Research methods
- Statistics
- None of the above
05
List the courses you have completed in the subject(s) you selected above. If you have not completed any relevant courses, type “None” in the space provided.
06
Have you completed LEAN or Six Sigma training?
- Yes
- No
07
List the LEAN, Six Sigma or comparable training you have completed. If you have not completed any relevant training, type “None” in the space provided.
08
How many full-time equivalent years of relevant planning analyst experience do you have?
- I do not have this experience
- Less than 1 year
- 1 year or more
09
Describe your relevant planning analyst experience, referencing jobs listed in your application/resume. If you do not have this experience, type “None” in the space provided.
10
Select the following area(s) that reflect your experience. Check all that apply. You will be asked to describe each area selected in the next question. To receive credit this information must be documented in your application/resume.
- Worked in the MN Workers’ Compensation System
- Managed project artifacts in planning, analysis, design, organization, implementation and supporting solutions
- Created visuals of process and job flows
- Facilitated, elicited, and developed standard procedures with stakeholders
- Effectively communicated with technical and non-technical teams, collaborated with different functions of departments, gathered feedback, problem solved, and communicated concisely and clearly on subject matters on all levels.
- Worked with various levels of staff within an organization
- Gathered data and feedback, problem solved and created solutions
- Performed Drilldown questioning (5 whys) and/or Gap analysis
- None of the above
11
Describe each area you selected in the previous question, referencing jobs listed on your application/resume. If you do not have this experience, type “None” in the space provided.
12
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
- College or university (job board, career services, or instructor)
- Community or nonprofit organization (counselor, job board, etc.)
- Employee or recruiter of Hennepin County
- Friend or family member that is not a Hennepin County employee
- Hennepin County job notification emails
- Indeed.com
- Job fair or networking event
- Print advertisement (flyer, postcard, billboard, transit ad, etc.)
- Professional association (job board or email)
- Social media (Facebook, Twitter, Instagram, etc.)
- www.hennepin.jobs or www.governmentjobs.com
- Other
13
For the recruitment source selected above, please provide the specific name of the person, website or media source.
Required Question