Department Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve and to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
We are seeking a Process Engineer who will have the opportunity to impact DISH and OnTech operations and profitability by developing/improving detailed processes for frontline field employees. The Process and Operations team is looking for an individual who can interpret performance metric data and translate the findings into new or improved solutions for technicians, managers and inventory teams. This position requires consistent communication and collaboration between central operations and field leadership to achieve revenue and productivity goals.
Key responsibilities:
- Designs and implements changes to field processes that improve results and reduce cost
- Coordinates with a variety of business units to develop, test and refine new business processes / practices
- Leverages data to drive continuous improvement in areas such as productivity, repair rates, quality, customer service, and sales
- Teaches back lessons learned and key findings to department, peers and field partners with recommendations for changes and updates for training
- Creates a roadmap for tools and technology needed to ensure improvement to our customer and technician experience
- Plays a key role in onboarding new clients for Dish and OnTech Smart Services
- Supports initial launch of new clients and monitors performance to ensure process functionality/compliance
Skills, Experience and Requirements
Education and experience:
- Bachelor’s degree from four-year college or university
- 1+ years of experience as a Process Engineer or similar role
- Six Sigma/Lean experience is a plus
Skills:
- Initiative and Self-motivation- initiative to undertake or continue a task or activity with minimal supervision
- Ability to work with cross-functional teams to perform process analysis, improvement and implementation on a national scope
- Exceptional analytical, creative, technical project management and interpersonal skills, along with an intense customer focus
- Tactful communication (written and presentation) style, need to have the ability to create a story and value proposition, develop presentations, and present in front of internal/external clients, as well as frontline to executive levels
- Experience leading by influence, and success in being a driver of change in an organization
- Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities
Salary Range
Compensation: $63,150.00/Year – $90,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.