Requisition: 74488
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 89,400 – $ 169,900
Incentive: PIP 15%
Work Location Category: Remote Local
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The lead for Customer Relations to work to resolve extremely complicated or higher profile customer related issues directed from the BPU, Company executives, the media or the Legal Department while maintaining consistency with company policies and objectives.
Job Responsibilities
• Direct and coordinate Company resources and negotiate customer resolutions to extremely complicated or higher profile customer related issues including large financial disputes
• Direct the process of investigating, reviewing records, preparing for testimony and testifying at public and regulatory hearings involving PSE&G
• Testify and negotiate financial settlements for cases filed with the NJ Administrative Law judge.
• Manage the Company’s relationship with the Board of Public Utilities’ directors and staff members
• Act as back-up to the Customer Relations Manager and the Manager-Customer Assessment to manage daily Customer Relations operations including leading during storm coverage – including off hour coverage
• Serve as the PSEG Tariff and NJ Administrative Code consultant for Customer Care and Distribution referrals seeking interpretation of complex tariff code issues
• Manage a small team of junior associates
Job Specific Qualifications
Required
• BS degree and 7+ years relevant work experience. In lieu of a degree, 11 years relevant work experience.
• Five years’ demonstrated extensive customer relations experience
• Customer focus
• Problem-solving, dispute- resolution and negotiation skills
• Teamwork, judgment and the ability to function under pressure
• Analytical capabilities
• Excellent written, oral and interpersonal skills
• Broad understanding of utility-wide operations and expertise in Customer Care functions, specifically meter-to-cash (collections and billing)
• Working knowledge of Electric and Gas tariffs and NJ Administrative Code
• Proficiency in SAP and Microsoft Office products
• Must possess a valid U.S. driver’s license and maintain a satisfactory driving record
Desired
• Demonstrated knowledge of Gas, Electric and Customer Operations
• Working knowledge of the Office of Administrative Law processes
• Proficiency in the BPU/I-Sight case-management system
• Advanced degree
• Supervisory experience mentoring junior level associates
Minimum Years of Experience
7 years of experience
Education
Bachelors in Finance or Business
Bachelor in Accounting
Certifications
None Noted
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others’ strengths, perspectives, approaches, and personal choices.
As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information. If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.
This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers.
PEOPLE WITH DISABILITIES:
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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Nearest Major Market: Newark
Nearest Secondary Market: New York City
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