Salary: $33,096.96 Annually
Location : 1225 Ramsey Street Fayetteville, NC
Job Type: Full-Time
Job Number: 202301982
Department: Social Services
Division: Business Operations
Opening Date: 09/28/2023
Closing Date: Continuous
Salary Grade: 58
Position Overview
***Open Recruitment Until Filled***
Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs.
This position is located in Business Operations.
Examples of Duties
As a member of the Administrative Support Unit in Business Operations Division, position(s) will provide a variety of clerical and administrative support to units in the division.
Position(s) primarily provide clerical support to the Communications, Mailroom, Supply, Central Records, Transportation and/or Finance sections. Position responsibilities may include but are not limited to
- utilizing strong communication and customer service skills to effectively interact with customers, staff, and outside agencies
- answering all incoming calls quickly
- courteously screening and guiding customers and calls to the proper department, worker or other agencies
- possessing detailed knowledge of specific tasks
- receiving, preparing and scanning documents and mail into the electronic case management system
- reviewing purchase orders and invoices to ensure accuracy
- analyzing and verifying transactions and documents
- receiving, distributing, and processing all agency mail
Individuals in these positions should have basic knowledge of Microsoft Office Suites, strong communication skills, excellent customer service skills, and the ability to flexible, as tasks may fluctuate with notice. Additionally, the ability to lift 10 to 50 pounds as frequent lifting may be required. Position(s) will crossed train within other Processing Assistants in the Business Operations division to ensure coverage assistance is available as needed.
This position is required to assist in emergency and disaster situations, as needed per “Cumberland County DSS Policy”.
Minimum Qualifications
MINIMUM EDUCATION & EXPERIENCE REQUIRED: Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.
Knowledge, Skills and Abilities
KNOWLEDGE, SKILLS AND ABILITIES: General knowledge of office or work unit procedures, methods and practices. General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread. General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn and apply a variety of guidelines. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to record and compile information based on general guidelines. Ability to gather and give information and instructions regarding the work process or procedures. Ability to balance and reconcile figures. May require ability to coordinate work of other support staff, student workers or volunteers. Ability to learn to use specialized office equipment.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver’s License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
This position will be required to assist in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.
Educational transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click “Application Status.”
If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2604.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department… as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers…as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 12 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees
01
Which of the following best describe your highest related level of education?
- High School Diploma/GED
- Some College Coursework, No Degree
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree
- Doctorate’s Degree
02
How many years of clerical experience do you have?
- 5 + years
- 3-4 years
- 1-2 years
- Less than one year
- None
03
How much experience do you have proofreading documents where attention to detail for accuracy is required?
- 5+ years
- 3 – 5 years
- 1 – 2 years
- Less than 1 year
- None
04
How many years have you used Microsoft Office Suite?
- 5+ years
- 3 – 5 years
- 1 – 2 years
- Less than 1 year
- None
05
Do you have experience with Microsoft Word and Microsoft Excel?
- Yes
- No
06
How much experience do you have using Microsoft Word?
- 5+ years
- 3 – 5 years
- 1 – 2 years
- Less than 1 year
- None
07
How many years of experience do you have with Microsoft Excel?
- None
- Less than one year
- One to two years
- More than two years but less than four years
- Four+ years
08
How many years of experience do you have performing data entry utilizing various software and/or databases?
- 5+ years
- 3 – 5 years
- 1 – 2 years
- Less than 1 year
- None
09
From the list below, select all office support tasks/duties you have experience with.
- Customer Service
- Answering Telephones
- Balancing a cash drawer
- Processing Mail
- Prepare outgoing US Mail
- None of the above
10
Please verify that your application includes the following information:* Employment history including salary, employer address and phone number, supervisor’s name, and reason for leaving each employer.Applications without the above information will be considered incomplete and not be processed.Please take a moment to review your application before submission to ensure all categories are completed.
- I have read and understand the above statement
Required Question