Join the TREE team and help us revolutionize the way Microsoft 365 operates at scale for our largest customers. You will work with a team of experts focused on process improvement, incident management, and post-incident follow-up to drive excellence in an air-gapped cloud environment, making operations easier, safer, and cheaper.
As a P ro duct M anager II in M365 Government Operations, you will craft, implement, and execute processes to streamline operations and reduce friction. You will play a key role in positioning Microsoft to deliver industry-leading cloud-based services to our largest government customers through improved operational processes. This position requires a combination of project management, process optimization, and execution skills. You are a natural problem-solver and always embrace the best idea, even when it is not your own.
Qualifications:
Required/Minimum Qualifications
- Bachelor’s Degree AND 2+ years experience in product/service/project/program management or software development
- OR equivalent experience.
Other Requirements
- Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency or other protected status under 8 U.S.C. § 1324b(a)(3) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport.
- Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Additional or Preferred Qualifications
- Bachelor’s Degree AND 7+ years experience in product/service/project/program management or software development
- OR equivalent experience.
Product Management IC3 – The typical base pay range for this role across the U.S. is USD $94,300 – $182,600 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 – $198,600 per year.
Product Management IC4 – The typical base pay range for this role across the U.S. is USD $112,000 – $218,400 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 – $238,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Responsibilities:
- Establish and evolve operational processes in support of cloud-based services across Microsoft 365 government customers.
- Lead projects towards the overarching goal of smoothly operating cloud environments, including assistance in automation and the development of new standardized procedures across our customer environments.
- Participate in operations, including a 24/7 on-call rotation.
- Collaborate across Microsoft with engineers, developers, and team members to debug, impro ve, and optimize M365’s services and infrastructure.
- Provide guidance on best practices for cloud operations and drive for continuous improvement in operations processes and procedures.
- Establish and report key performance metrics to measure the efficacy of the operational improvement techniques and determine the effectiveness of the underlying processes.