Company Description
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.
We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job Description
Join our Xplor Pay vertical to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.
We are looking for an experienced and enthusiastic Product Manager to join a growing Product organization! In this role, you will work closely with architects, developers, and a broad set of internal teams to set and drive our product roadmap, features, enhancements, and our user experience vision across multiple core platforms used to power payments, and process transactions, funding, and settlement. You will help guide the company’s Core Payments product strategy and short- and long-term strategic plans, which center around making life simple for businesses by providing a robust suite of frictionless payment acceptance solutions to meet their customers where they’re at, then building trust through reliable and accurate settlement, funding, and billing. To thrive in this role, you will need to take ownership of discovery processes gathering business, customer, and system requirements, developing a deep understanding of pain points, and designing solutions to meet those needs that can then be translated to our development teams for execution and delivery. The ideal candidate will possess knowledge of the payments ecosystem and transaction lifecycle, along with product development experience in an agile scrum environment. Our Product Managers work with technical teams as a critical conduit in conveying business objectives, vision, and expected outcomes sprint-by-sprint.
Essential responsibilities to succeed in this role:
Product Strategy:
- Become a recognized subject matter expert on the functions and uses of our platforms that span payment acceptance, transaction processing, settlement and funding, and reporting, as well as understanding association rules to ensure platform compliance.
- Set, drive, and socialize the product roadmap and backlogs, prioritizing work to deliver the right business value at the right time.
- Facilitate delivery of the product strategy and roadmap for your platforms in collaboration with the US Payments strategic product teams, technology, and internal stakeholders to meet Xplor’s enterprise payments objectives in the region.
- Continuously identify, quantify, and prioritize opportunities to eliminate manual operational tasks to improve workflow and efficiency, particularly on issues that pose financial risk to the organization.
Product Delivery:
- Facilitate discovery sessions with business stakeholders and other end users to clearly understand problem spaces, identifying and documenting pertinent product business requirements, in addition to leveraging data analytics and market trends to develop thorough and concise requirements.
- Create supporting materials such as workflow diagrams and UI wireframes to effectively communicate business objectives, concepts, requirements, and acceptance criteria to a technical development team ensuring successful end-to-end delivery of solutions.
- Gather and search technical specifications, payment network documents, bulletins, and data sets to find important information that translates to requirements, or supports research and troubleshooting activities.
- Participate in agile ceremonies such as daily standups, refinement, and sprint planning.
- Perform business requirement User Acceptance Testing as a quality gate, confirming feature and functionality meet expectations for designated area of focus.
- Be a change management advocate, properly planning for releases, creating internal product release notes/documentation, and educating key business stakeholders on new functionality.
Stakeholder Management:
- Bridge technical and business worlds as you forge strong and productive relationships with stakeholders across Engineering, Risk, Operations, Marketing, Sales, and Customer Experience to understand their needs and pain points.
- Serve as a key liaison between business stakeholders and development teams to keep backlogs organized and prioritized, monitoring deliverables to ensure delivery on the overarching strategy, roadmap, and milestones.
Qualifications
What would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required qualifications for this role:
- 5+ years’ experience with product management, product development or related roles
- 3+ years of experience with financial services, merchant acquiring or related fintech industries
- Demonstrated success leading product and/or development strategies, defining, documenting, developing, or launching successful platform capabilities and products
- Excellent communication skills (written and verbal) with the ability to interact with and understand technical subjects and emerging technologies
- Solid critical-thinking and creative problem-solving skills with exceptional multi-tasking and organizational skills and acute attention to detail
- Affinity toward building and cultivating deep relationships, interfacing directly and effectively with internal/external partners, negotiating with and influencing cross-functional teams
- Ability to motivate teams, set and manage expectations, ensure accuracy without sacrificing speed or timeliness, giving and receiving constructive feedback resulting in positive change
- Analytical mindset to collect, analyze, and interpret data to make and explain decisions while managing multiple initiatives at different stages, prioritizing effectively, and managing time wisely to achieve objectives
- Ability to communicate clearly to both technical and non-technical audiences, demonstrating passion for our vision and the business problems being solved for
- Accountable, dependable, responsive, and self-motivated
- The average base salary pay range for this position is $100,000 to $125,000
- May be eligible for a discretionary bonus
At Xplor, we believe that the best innovation and ideas happen at the intersection of differences – people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.
Additional Information
Values and Life at Xplor
Our four core values that guide us from how we hire and recognise our team members to how we interact with our customers day to day:
Make life simple
Build for people
Move with purpose
Create lasting communities.
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits:
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
- Mentorship Program
- Access to free mental health support
- Flexible working arrangements
Ready to apply?
To start your application, please submit your resume and we’ll be in touch as soon as we can. Please
include the word “moonshot” at the top of your message to the Hiring Manager so that we know
you took the time to read our job ad.
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More about us
Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.
Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.
Good to know
To be considered for employment in the United States, you must be legally authorized to work in the US. Xplor does not sponsor visas, either at the time of hire or at any later time.
To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.
Xplor is proud to be an Equal Employment Opportunity employer. We’re dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.
All Information will be kept confidential according to EEO guidelines.
Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.