Title: Product Owner – Division of Child Support Enforcement
State Role Title: Program Administration Specialist III
Hiring Range: $71,093-$88,390 (salary commensurate w/exp.)
Pay Band: 6
Agency: Department of Social Services
Location:DSS HOME OFFICE
Agency Website:www.dss.virginia.gov
Recruitment Type: General Public – G
Job Duties
NOTE: This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.
At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas, and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning, and cultivating environments of trust, respect, and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.
We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.
As a Product Owner within the Division of Child Support Enforcement, you will serve as the principal business project expert and product owner by acting as a liaison between program stakeholders and the Division of Information Technology to provide solutions that meet internal and external customer needs. In this position you will develop, recommend, review, and oversee the implementation of program projects in compliance with, policies, regulations, and operating procedures, to further the vision and mission of the agency by supporting child support program operations. Your program knowledge, product owner experience, and information technology intelligence will give strategic direction in shaping the strategy and content of IT delivery within an agile environment.
Core Responsibilities:
• Apply product owner and project management techniques to child support enforcement business projects. Analysis and engagement of business needs and strategic planning.
• Designs solutions that align to Division and project strategies and goals.
• Develop, design, and implement user acceptance testing (UAT).
• Display a cooperative and collaborative team approach to serving stakeholders and internal and external customers. Maintain positive and productive working relationships with management, colleagues, and partners.
• Provide consultation to workgroups. Serve and lead projects. Serve as a Division liaison for other agencies, and colleagues related to business projects.
Minimum Qualifications
• Demonstrated Product Owner and/or project management experience.
• Demonstrated ability to maximize team performance through leadership, motivation, teamwork and customer service.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders.
• Demonstrated ability planning, organizing, defining product vision, and making sound decisions.
• Demonstrated use of facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities.
• Demonstrated ability analyzing business operations to understand and identify opportunities to improve processes and functions.
• Experience assisting in business process design and documentation for new technology initiatives.
• Considerable experience applying critical thinking, analytical skills, and problem-solving techniques to a variety of situations.
• Demonstrated ability handling complex and critical issues and managing multiple projects or assignments in a timely manner with minimal supervision.
• Demonstrated ability working independently and collaboratively with a variety of cross-functional teams.
Additional Considerations
• Project management or product owner certification
• Experience working in an Agile environment.
• Proficiency with Jira.
• Experience facilitating and leading business process reengineering efforts.
• Experience working multiple complex business and/or IT projects.
• Comprehensive working knowledge of the complex child support program and the federal child support system.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. This position will remain open for a minimum of five consecutive workdays or until position is filled.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.
Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.
Contact Information
Name: VA Department of Social Services, Division of Human Resources
Phone: dssrecruitment@dss.virginia.gov
Email: dssrecruitment@dss.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.