Job Description:
The Role
Fidelity’s credit card program is part of the Spending and Saving domain, and an integral building block of a financial relationship. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by expanding and enhancing our credit card product offering to better meet current and future customer needs.
As a Credit Cards Squad Leader, you will lead the credit card transformation across a variety of new initiatives, including refreshing our flagship 2% credit card product; designing, building and launching new credit card products; and supporting the acceleration of digital capabilities that drive deeper customer engagement and retention.
You will lead a customer-obsessed team and be responsible for a matrixed, agile organization, and will oversee a squad across multiple COEs. In an agile structure, you will partner with other Fidelity leaders to influence the broader strategic decisions, roadmaps, and resource requirements, set and refine the mission, and bring together a team of chapter members to complete specific product features. You will ensure alignment on the “what” and “when” work is to be performed through ongoing planning and prioritization of a product backlog.
As part of the Credit Cards Squad Leader role, some key responsibilities will include:
- Set value proposition for card offerings aligned to target and loyal customers
- Develop value proposition to modernize our offering, ensuring value for our core clients and emerging segments
- Continuously evaluate our clients needs and develop appropriate programs as necessary
- Deliver relevant and fresh offerings
- Based on value proposition, create new offerings for emerging segments (e.g., youth)
- Manage key external credit card partnerships
- Ensure credit partnerships successfully serve our customers
- Support successful customer and operational transition where any shifts required
- Own and be responsible for maintaining the relationships with all credit card partners, including setting priorities for joint development work, executing on existing initiatives or building new programs, managing escalations, and monitoring the financial performance of the programs.
- Design marketing strategy and plan to raise awareness of our offerings among our existing customers and to attract new targeted customers, collaborating with internal marketing groups in the design and execution of the strategy/plan
- Build analytic capabilities to assess portfolio and support customers through personalization
- Work with digital teams to build a competitive digital experience for cards that integrates with a broader Fidelity and Spending and Saving functionality
You will be the gatekeeper of the squad mission, strategy, and tactical execution associated with delivering on strategic priorities.
The Expertise You Have
- Experience at a credit card issuer or co-brand partner preferred
- 10+ years professional experience
- Bachelor’s degree required; MBA preferred
- Proven success
- delivering customer value in a highly complex and fast paced environment
- leading team directly or indirectly
- working and building partnerships in a highly matrixed, cross-functional environment with collaboration and building strong internal and external business partnerships
- defining and launching products and services from concept to scale in market using Agile methodology practices/ceremonies processes and tools
The Skills You Bring
- Adept at synthesizing quantitative data and qualitative feedback, using a data-focused approach to understanding customer needs, translating strategic goals into action, and prioritize to improve value delivered
- Ability to handle multiple, sometimes conflicting priorities, balancing the needs of S&S and key partners
- Skilled at influencing, and motivating colleagues without formal authority, and have a track record of building successful teams
- You understand and have the skills for working across various technology platforms
- Excellent presentation skills as well as solid written and verbal communication skills; ability to synthesize and articulate complex to simple
- You grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria
- You are skilled at running a highly diverse, non-co-located agile team
- Platform mentality, building for scale and reuse across multiple experiences
The base salary range for this position is $123,000-$207,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you’ve always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.