Program Analyst 3

Salary: $61,868.00 – $93,966.00 Annually

Location : Dauphin County, PA

Job Type: Civil Service Permanent Full-Time

Job Number: CSSC-2023-60902-08070

Department: Department of Aging

Division: AN Metrics Analytics Div

Opening Date: 08/17/2023

Closing Date: 8/30/2023 11:59 PM Eastern

Job Code: 08070

Position Number: 50434832

Union: Non Union

Bargaining Unit: A3

Pay Group: ST08

Bureau / Division Code: 00105016

Bureau / Division: Quality Assurance/Metrics and Analytics

Worksite Address: 555 Walnut Street

Worksite Address: 5th Floor

City: Harrisburg, Pennsylvania

Zip Code: 17101

Contact Name: Tetyana Osenyak

Contact Email: tosenyak@pa.gov

THE POSITION
The Pennsylvania Department of Aging is seeking candidates for a Program Analyst 3 position in the Bureau of Quality Assurance. This position offers an opportunity to support the department’s mission by using data to drive decision-making and policy development.

DESCRIPTION OF WORK
This is a non-supervisory position. The employee in this position uses SAP Crystal Reports and/or Microsoft SQL Server to write and maintain data queries from a relational database to provide customized reporting and analyses for Pennsylvania Department of Aging (PDA) programs. Data analysis of the resulting reports is used to measure accuracy of reported data, to determine program effectiveness and efficiencies, to identify and evaluate trends, and to serve in part as the basis for updates to aging services. The employee is also responsible for management of special projects that are task-specific, including giving guidance to other departmental staff assigned to the projects.

Additional details regarding the duties of this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment.
Work hours are 7:30 am to 4:00 pm, Monday – Friday, with a 60-minute lunch.
Telework: The position is headquartered in Harrisburg. With the administration and agency leadership’s support, this position is eligible to work from home (telework) part-time. Management may discontinue the telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection. You will be required to report to the headquarters office in Harrisburg when needed. If you are unable to telework, you will report to the headquarters office in Harrisburg. The location where you perform your telework must be located within a reasonable travel distance of the headquarters office in Harrisburg, within the Commonwealth of Pennsylvania.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

One year as a Program Analyst 2; or
Three years of analytical experience, two of which include professional experience in program evaluation and the development of program recommendations, and a bachelor’s degree; or
An equivalent combination of experience and training.

Other Requirements:

This particular position also requires one or more years of full-time experience writing queries using business reporting software or relational database management system software.
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Learn more about our Total Rewards by watching this short !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.

AAA – The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

Selective Criteria:Do you possess one or more years of full-time experience writing queries using business reporting software or relational database management system software?

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with business reporting software or relational database management system software
Your level of responsibility

Have you been employed by the Commonwealth of Pennsylvania as a Program Analyst 2 for one or more years full-time?

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

How many years of full-time analytical experience, two years of which included professional experience in program evaluation and the development of program recommendations, do you possess?
(Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal/external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.)

3 years or more
2 but less than 3 years
Less than 2 years
None

How much graduate coursework have you completed in Qualitative, Quantitative, and Evaluative Research Methodologies; Program Evaluation and Measurement; Marketing Research; Financial Planning; Project Management; or Policy Analysis? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the “Attachments” tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

30 credits or more
Less than 30 credits
None

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which “Level of Performance” most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The “Level of Performance” you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the “Yes” button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

WORK BEHAVIOR 1 – ANALYZING INFORMATION
Performs program, fiscal, and policy analyses of an organization’s program areas for the purpose of developing solutions and recommendations for program changes. Determines whether programs achieve objectives and operate cost effectively; and analyzes programmatic or fiscal effects and implications of prior policy decisions or proposed policy changes and other economic analysis and special studies. Analyzes and evaluates agency programs or projects to determine the extent to which the goals and objectives are being met and to determine the impact of changes.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience determining if program areas are achieving objectives and operating cost effectively. I was responsible for analyzing results and making recommendations for improvements.
B. I have experience determining if program areas are achieving objectives and operating cost effectively. I was responsible for analyzing results; however, someone else was responsible for making recommendations for improvements based on my analysis.
C. I have successfully completed college-level coursework related to data analysis, qualitative business analysis, or quality control.
D. I have NO experience or training related to the work behavior above

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name of the employer where you gained this experience.
The actual duties you performed related to analyzing information.
Your level of responsibility.

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 2 – RESEARCH
Conducts research by gathering, organizing, and analyzing pertinent program data such as legislation, policies, procedures, staffing, operations, program measures, contracts, target populations and program impacts to construct charts, graphs, and reports to be used in program, fiscal, and policy analysis.

Levels of Performance
Select the Level of Performance that best describes your claim.

A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.
D. I have NO experience or training related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to research.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 3 – MONITORING PROGRAM OPERATIONS
Reviews, evaluates, develops, implements and/or refines programs and/or program policies in order to maximize benefits and minimize problems and to ensure adherence to all applicable requirements and standards. Monitors the implementation of new and existing programs that relate to the organization; coordinates and implements program planning and/or development activities with other organization programs; prepares and reviews government grant documents and reports to ensure technical proficiency; monitors organizational activities to ensure that expenditures and complement are maintained at the amount and for the purpose authorized and ensures operational efficiency and contract propriety.

Levels of Performance
Select the Level of Performance that best describes your claim.

A. I have experience monitoring a program complement and expenditures to ensure they are in compliance with established levels. I was responsible for taking action when negative trends were discovered.
B. I have experience monitoring a program complement and expenditures to ensure they are in compliance with established levels. I made recommendations for someone else to take action when negative trends were discovered.
C. I have successfully completed college-level coursework related to auditing, risk assessment, risk management, or financial forecasting.
D. I have NO experience or training related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to monitoring program operations.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 4 – TECHNICAL AND CONSULTATIVE SERVICES
Provides technical assistance and consultative services to organization program managers and staff on the development, review, or administration of programs, policies, plans, data processing applications, and budgets. Consults with program officials to identify relevant areas for research or study. Advises on the development of resource allocation criteria and on the completion of reporting requirements for the purpose of program evaluation and budget preparation. Suggests and develops programs and ideas in anticipation of demand for an organization’s services. Assesses and defines needs and problems and recommends possible solutions.

Levels of Performance
Select the Level of Performance that best describes your claim.

A. I have experience providing technical assistance and consultative services to program areas in order to identify needs and answer questions. I was also responsible for recommending possible solutions to problems or concerns.
B. I have experience providing technical assistance and consultative services to program areas in order to identify needs and answer questions. Someone else was responsible for recommending possible solutions to problems or concerns.
C. I have successfully completed college-level coursework related to public relations, social work, counseling, public speaking, psychology, or sociology.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to technical and consultative services.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 5 – COMMUNICATION
Prepares and presents information, studies, and reports orally and in writing on program or project evaluations, development, and analysis to provide policy and decision makers with factual information to be used in planning, implementing, monitoring, and resource allocation. This may include preparing narrative reports, tables, graphs, and charts as well as responding to oral and written inquiries regarding programs. Responds to informational requests and provides procedural guidelines, criteria, and training necessary for the implementation and management of programs and projects.

Levels of Performance
Select the Level of Performance that best describes your claim.

A. I have developed and presented materials regarding program or project evaluations, development, or analysis. I was also responsible for responding, orally or in writing, to informational requests regarding programs or guidelines.
B. I have presented materials, created by someone else, regarding program or project evaluations, development, or analysis. I was also responsible for responding, orally or in writing, to informational requests regarding programs or guidelines.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or speech.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to communication.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

Required Question

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Job Category

Data and Analytics

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Job Type

unspecified

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Salary

USD 61,868.00 - 93,966.00 per year

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Country

United States

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City

Dauphin

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Career Level

unspecified

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Company

State of Pennsylvania

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JOB SOURCE

https://www.governmentjobs.com/careers/pabureau/jobs/4158353