Job Details
Job Location
Pembroke Pines – 1633 Poinciana Drive – Pembroke Pines, FL
Position Type
Full Time
Education Level
Graduate Degree
Salary Range
$57,000.00 – $57,000.00 Salary/year
Job Category
Nonprofit – Social Services
Description
Position Summary:
The Program Coordinator will be responsible for oversight of the staff and the daily administrative operation pertaining to services for consumers enrolled in Healthy Start program. The Program coordinator is responsible for keeping the Program Director informed of the progress of all services delivered to the consumers internally and through external referral sources.
Essential Job Functions:
- Provides administrative supervision to Healthy Start staff.
- Reviews documentation of Healthy Start Care Coordinators via Well Family System (WFS).
- Ensures accuracy in coding and documentation for direct service staff in compliance with agency, state, Joint Commission, Agency for Health Care Administration (AHCA), Florida Department of Health (FDOH) and other rules and standards, guidelines, and regulations.
- Ensures compliance with Healthy Start Standards and Guidelines (i.e., Pathway visits, attempts, closures, and tools).
- Oversight of the implementation, maintenance, and coordination of wrap around services/education to Healthy Start consumers, including parenting, childbirth, breastfeeding, Inter-conceptional care, tobacco cessation, and/or psychosocial counseling services.
- Discuss clinical needs to determine the best course of action for behavioral health consumers enrolled in Healthy Start program with Program Director and Assistant Program Director.
- Oversees staff training and maintenance of fidelity to Pathways and works with QA/QI Manager to ensure that quality standards are being met.
- Responsible for completing Healthy Start Coalition of Broward County monthly/quarterly reports and/or other reports, as requested by Director.
- Responsible for tracking transportation vouchers or bus passes, emergency food kits, prenatal, and baby supplies in office. Maintaining accurate records of items distributed for audits. Informing Director when purchase orders are needed.
- Conducts telephone calls, as needed, to establish contact with consumers and conduct satisfaction surveys.
- Identify community partners and foster collaborative relationships.
- Attend and participate in training activities, staff meetings and supervisory sessions.
- Attend required meetings and trainings from Healthy Start Coalition of Broward County.
- Assists the Program Director as requested.
- Responsible for verbal and written communication with funder, external providers, referral sources, and others as directed by the Director.
- Address client grievances and provide updates to Director, as needed.
- Communicates with The Village Leadership staff, as needed.
- Participates in Performance Improvement activities on an ongoing basis.
- Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
- Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
- Perform any other duties as assigned.
Qualifications
Essential Qualifications:
Certifications/Licensures:
- None
Education:
- Graduation from an accredited graduate school with a masters degree in psychology, social work, or similar-like field required.
Experience and Competencies:
- A minimum of two years of experience providing services to target population.
- Bilingual is preferred
- Familiarity with Miami-Dade and/or Broward County
- CPR Certification, First Aid Certification, and an annual Tuberculosis test.
- Ability utilize Microsoft Office Software Suite
- Ability to provide an Affidavit of Good Moral Character
- Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
- Excellent language and people skills
- Well organized in work habits
- Ability to exercise good judgment and discretion;
- Ability to work well in a team environment;
- Adherence to the highest standard of ethical conduct, especially to standards governing
- Knowledge of WestCare Mission, goals and values
- Knowledge of Incident Reporting
- Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
- Familiarity with WestCare services and programs
- Demonstrates a high degree of dependability.
- Maintains a good attendance record.
- Observes working hours
- Shows flexibility and is responsive to requests from supervisor
- Works independently with minimal supervision
- Exhibits characteristics of good workmanship, and integrity on the job
- Work time is always productive
- Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
- Is courteous to consumers, staff, and all others.
- Demonstrates tact at the appropriate time.
- Cooperates with others both within and outside WestCare.
- Works well with supervisor; accepts direction and supervision
- Maintains a positive attitude toward work
- Ensures and maintains a safe working environment.
- Work area is clean and orderly.
- Verbalizes, understands and adheres to agency safety procedures.
-
- Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
- Presents a positive personal image
- Dresses and maintains a professional demeanor
Working Conditions:
- Work is primarily performed in an office
- regularly required to engage in direct and phone contact with the public.
- Must be willing to travel to other Village South Offices, participate at Community events/fundraisers, and assist in programs promotions in the community.
Essential Physical and Mental Demands of the Job
The employee must be able to perform the following essential duties and activities with or without accommodation:
Physical Demands:
- Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
- Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
- Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
- Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.
- The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.
Mental Demands:
- Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
- Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
- Requires the ability to work under stress and in emotionally charged settings.
- The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.
- Must be able to handle multiple demands from simultaneous telephone calls, visitors and clients and staff members