Department Summary
DISH is a Fortune 200 company that continues to redefine the communications industry.
Our legacy is innovation and a willingness to challenge the status quo, including
reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch
of the DISH satellite TV service, taking on some of the largest U.S. corporations in the
process, and grew to be the fourth-largest pay-TV provider. We are doing it again with
the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV
norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the
entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re
looking for people with boundless energy, intelligence, and an overwhelming need to
achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
DISH is seeking a Program Manager I who will join the Retail Wireless Project Management Operations team and will be responsible for managing day-to-day operations for DISH Retail Wireless enterprise and department projects, initiatives, vendor relations, and escalations. They are responsible for coordinating and managing all release-related activities for the organization from a Billing and Credit department perspective. This will include gathering and reviewing requirements, auditing, analyzing customer accounts, networking with the enterprise on projects, communicating with senior management, and managing vendor relationships.
Billing and Credit Overview:
The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with a specific focus on targeted operational objectives that include, but are not limited to:
- Billing Accuracy
- Credit Qualification
- Customer Payments
- Customer Delinquency, Collections, and Bankruptcy
- Customer Installation Damage Claims
- Third Party Provider Payments
- Fraud and Revenue Assurance
Responsibilities:
- Maintain the Retail Wireless Projects and Vendor management teams’ daily operations
- Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies; assist in the completion of projects and use discretion to determine the methods to meet established goals
- Coordinate and manage all Release related activities for the organization from a Billing and Credit department perspective; identify impacts of enterprise projects on specific teams within the department
- Ability to manage several projects for different teams at one time
- Work closely with Retail Wireless teams to keep a well defined scope and ensure projects stay on track for the determined deployment dates
- Quickly communicate and determine resolution plan with vendors when issues arise
- Communicate updates, issues and resolutions to senior leadership across multiple departments related to projects and releases
- Evaluate business needs and develop/establish Objectives and Key Results (OKRs)
- Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
- Communicate suggestions for process improvements through summaries, reports, and presentations
Skills, Experience and Requirements
Skills and Qualifications:
A successful Program Manager I will have the following:
- Experience in Project and/or Release Management preferred
- Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
- Experience with SQL or Microsoft Access is a plus
- Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Education:
- Bachelor’s Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
Salary Range
Compensation: $57,400.00/Year – $82,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.