This Program Manager role supports the Disbursement Trust (DT) team, a team embedded within the Bad Actor Disincentives (BAD) team. The Bad Actor Disincentives (BAD) team is responsible for removing the incentive for Bad Actors while accurately and fairly paying millions of third-party sellers along with disrupting the bad actor flywheel and change the economics of abuse within our store. The team works to ensure that bad actors cannot profit from using our services to abuse customers, or selling partners and Amazon. We also own strategies to minimize our losses from bad actors. While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that don’t impact good sellers. Our vision is to ensure Bad Actors do not receive a dollar from selling on Amazon and abusing our policies. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon.
Key job responsibilities
• Mitigate financial risk and stop bad actors from profiting by building tools and setting policies. This role will work closely with policy, legal, business, and finance stakeholders to prevent regretted disbursement and mitigate Seller Bad Debt.
• Support program updates, goals, and policy changes to stakeholders and senior leaders. Routinely own or contribute to documents: Working Backwards, BRD’s, WBR’s/MBR’s/QBR’s, Program Updates etc.
• Deliver results and execute multiple high-visibility initiatives simultaneously.
• This role requires a curious, self-starting, fast learner who thrives in ambiguous, challenging spaces. You will deep dive bad actor behavior and identify/recommend strategies for supporting teams to enforce bad actors more quickly.
• Extensively build trust with cross-organizational stakeholders. Use data to influence without authority and drive consensus at all levels of an organization.
• Create data-driven reports to quantify impact, exposure, and opportunities to deliver on team goals. Intermediate Excel skills are a minimum expectation (Intermediate SQL is a plus).
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Phoenix, AZ, USA | Seattle, WA, USA | Sumner, WA, USA
BASIC QUALIFICATIONS
– 3+ years of program or project management experience
– 2+ years of defining and implementing process improvement initiatives using data and metrics experience
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience using data and metrics to determine and drive improvements
– Experience working cross functionally with tech and non-tech teams
– Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
– Experience supporting accounting/finance customers to set and effectively manage expectations, project deliverables, and drive resolution when conflicts or issues arise
PREFERRED QUALIFICATIONS
– 2+ years of program or project management experience
– 3+ years of driving process improvements experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.