Overview
Full-time positions starting at $32.25 – $35.87/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
- Medical, Dental, Vision, Life Insurance and Long-Term Disability
- Health Savings Account and Flexible Spending Account
- Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
- CCS/CHS 403(b) Employee Saving Plan
- Employee assistance program
Program Description
Josephinum Apartments, located in downtown Seattle, is a mixed-income building of 221 units. A majority of units house low- to very low-income residents. We offer on-site supportive services to those in need while others live independently. The building is home to Christ Our Hope Catholic Church, a downtown parish of offices and a chapel. The Church conducts regular services and sponsors community activities. Strong relationships exist between its staff, parishioners, and the residents at the Josephinum.
Position Description
This position supports the Program Director in overseeing the daily service operations of the Josephinum. In addition to providing administrative support through staffing, scheduling and reporting responsibilities, the Program Manager provides leadership and vision to the Services Team, directly supervising the Resident Services Staff. We are looking for a person who is committed to the best practices of Housing First and who can balance the services and administrative responsibilities of this position.
The position requires a strong understanding of Housing First and Harm Reduction. This person must be fully committed to the mission of meeting people where they are at and must be committed to leading a team faced with the daily challenges that such an atmosphere creates.
THIS POSITION WORKS ONE WEEKEND DAY. REGULAR SCHEDULE WILL BE SUNDAY – THURSDAY OR TUESDAY THROUGH SATURDAY, WITH FLEXIBLE START/END TIMES FOR DAILY SHIFTS.
Responsibilities
Supervision/ Leadership
- Provide vision and leadership to the Resident Services Staff.
- Hire and train staff; conduct regular supervision and annual performance reviews.
- In collaboration with the Program Director, develop and implement program policies and procedures; solicit staff and residents’ participation in setting policy and developing tools for evaluation.
- Promote on-going training and support around best practices in Housing First, Harm Reduction, Grief and Loss, Trauma-Informed Care and other relevant topics.
- Update the employee training manuals, forms and protocols with a focus on best practices.
- Participate in on-site New Employee Orientation as new employees are hired.
- Assure staff awareness and understanding of policies and of proper protocol for tenant-landlord law.
- Track staff attendance at required trainings, as mandated by CCS/CHS.
- Be available to staff during shifts and emergencies.
- Set agenda and facilitate regular staff meetings (weekly, monthly, quarterly, and annually) and clinical consultation w/outside professionals.
- Delegate responsibilities as appropriate and encourage staff initiative.
- Collaborate with CHS Property Management to respond to resident issues and concerns.
Administrative Support
- Coordinate monthly RSS front desk schedules for 24/7 coverage (two RSS per shift).
- Regularly update schedules in preparation for bi-monthly payroll completion.
- Ensure building coverage is consistent.
- Review ShiftNote loggings; ensure timely responses to log entries and coach staff on best practices.
- Act as the liaison between Josephinum staff and Christ Our Hope Church.
- Create a monthly newsletter for residents, including a calendar of service/church activities.
Other
- Maintain regular, scheduled office hours.
- Respond to after-hours emergencies and share on-call responsibility.
- Represent Catholic Community Services to all funders, city representatives, neighborhood associations and other service providers.
- Develop and safe keep a workplace that values and supports cultural diversity.
- Perform other duties as assigned.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.
Qualifications
- BA degree, or a combination of comparable experience, training and education.
- Experience working with people who have experienced homelessness, particularly adults with mental illness and/or substance use issues.
- One year of supervisory experience with proven ability to supervise multi-shift program.
- Excellent written and verbal communication skills.
- Ability to work both independently and as a member of a team.
- Demonstrable understanding of and commitment to the principles of Housing First and Harm Reduction.
- Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
- Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
- Applicant must successfully pass required background clearances prior to an offer of employment
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.