IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Summary
The Program Manager is responsible for planning, coordinating, directing, leading, and controlling the implementation of all Services Delivery projects as well as account planning from a technology perspective.
Responsibilities
- Develop project objectives based on predefined customer strategy
- Define scope of effort required to meet objectives
- Define activities, sequences of events, dependencies and duration of tasks required to complete the project
- Manage resources and materials committed to the project
- Facilitate team building and communication
- Provide direction and decision making for problem resolution
- Implement corporate operating procedures including communication, documentation, quality, and change control processes
- Coordinate, approve, and track all project related expenses including all hours, materials, and services
- Conduct risk assessment of strategic, technical, financial, political, or business factors facing the project
- Coordinate across all corporate and regional departments and disciplines to ensure timely and quality product and service deliverables to the project
- Act as a primary interface between IGT and the customer project team
- Coordinate all project matters and monitor daily; assign/delegate tasks as appropriate
- Report progress in writing on a weekly basis. Identify internal and external factors jeopardizing the project, escalate issues and recommend solutions to functional and/or matrix manager!
- Analyze, review, and forecast project spending with Business Team and Finance Coordinate post project review of policies and procedures employed with a view to improve future projects performance
- Perform post project and employee performance reviews
- As required, manage requirements (business, functional, non-functional, system)
- Work closely with the Site Manager/ADM to forecast annual demand and to review roadmap of activities (monthly basis)
- Manage overall spending to annual SOW Plan annual SOW according to standard practice
- Drive recurring status meetings with Site Manager/ADM and stakeholders to ensure productive communication and mutual understanding
- Manage Customer Satisfaction through on-site/virtual meetings, regular collaboration meetings, and addressing Customer Dashboard deficiencies
Qualifications
Education Required:
- Bachelor’s degree (preferably in Management, Business, or Information Technology) or equivalent experience.
Years’ Experience:
- Five years of related experience with demonstrated success delivering systems on-time, within budget, and in-scope.
- Previous experience as a Project Manager is highly desired.
Certification:
- Knowledge of CMMI (Capability Maturity Model Integration) Familiarity with PMBOK (the Project Management Body of Knowledge/PMI) and/or PRINCE2 Essential special training requirements
- Must have proficiency using MS Project and MS Office
Competencies:
- In general, this professional exhibits the highest degree of ethics and integrity at all times. Demonstrates a high degree of integrity and honesty in dealing with others. Honors commitments and leads by example.
Skills:
- Communication Skills – Demonstrates the ability to connect with a broad range of people on a personal level. An individual that cultivates relationships, unites others, and listens effectively.
- Conflict Management/Negotiation – Promotes resolution of a conflict in a way that is fair to all parties involved. Can find common ground and achieve win-win solutions.
- Decision Making – Grasps essentials of complex issues. Makes appropriate, financially sound, timely decisions. Demonstrates sound business judgment.
- Organization and Planning – Prepares creative, well thought out plans to achieve goals and overcome obstacles. Optimizes the use of time and resources.
- Performance Oriented – Sets high goals for self and others. Delivers with excellence. Looks for ways to improve business. Sets clear standards.
10-25% Travel
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $67,200 – $164,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.