Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.
Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As a Program Manager on our North America Safety Integrity team, you are the glue that ensures our policies, programs, and systems work together across our apps to protect consumers and prevent abuse. You work to push projects and operational changes forwards, implement policy changes, and define new processes. You will coordinate between product managers, operations teams, and policy specialists to actually get things done. You will be working with a variety of stakeholders across the globe, including Product, Policy, Operations, Communications, and Legal to prevent safety incidents from proliferating on our platform.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Responsibilities
– Work closely with cross-functional partners (content policy, product management, data analytics, operations, engineering) to identify, assess and resolve safety-related issues in our products.
– Lead new projects from problem definition to final execution, and drive principled methods to ensure our workflows are optimized.
– Address various scenarios such as video, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks in the global community, then craft features and strategies to mitigate these risks.
– Identify gaps or opportunities with processes, develop hypotheses to test, and use those results to inform best practices and operating procedures.
– Own and manage the communication plan for risks and solutions related to new initiatives and projects.
– Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
– Your resilience and commitment to self-care to manage the emotional demands of the role.
Qualifications
– Minimum BA/BS degree
– 3+ years of experience in project management, operations, or trust and safety.
– Experience in a Product or Trust & Safety Operations role with knowledge of issue areas like Minor Safety, Bullying, Integrity and Authenticity, Hate Speech, and Violence.
– Experience coordinating with cross-functional teams, such as product or policy, to create and execute new projects.
– Ability to work with data science and analytics teams to measure the success of product and/or process changes and make data-driven decisions.
– Ability to thrive in ambiguous environments and make decisions with limited information in high-pressure situations.
– Attention to detail, highly self-driven, and results-oriented.
– Strong communication skills across technical and non-technical audiences.
Preferred qualifications
– Experience managing complex projects from ideation to completion at technology company.
– Knowledge of Trust and Safety issues, policies, or moderation processes.
– Experience working with international partners in different time zones.
– Familiarity with online trends and cultural norms/sensitivies within North America.
– Comfort with interpreting large volumes of data. Familiarity with SQL is a bonus.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ts.accommodations@tiktok.com