Department Summary
DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
DISH is seeking a Program Manager for the Wireless Requirements and User Acceptance Testing teams that will support the prioritization of enhancements and fixes to applications through data collection and analysis. This individual contributor role will focus on leveraging quantitative analysis to help guide informed decisions on priorities. The team ensures a best-in-class user experience for customer service representatives by optimizing application solutions, to include writing business requirements and testing.
Key Responsibilities:
- Supports managers with setting roadmap and vision for applications, in alignment with the broader department goals, and effectively communicates these strategies with CXO leadership and partners
- Evaluates the impact of application issues and enhancements for business needs and optimal user experience within the applications and resolves conflicting priorities with business partners and IT stakeholders
- Focuses on providing actionable insights to leadership by building reports, analyzing data, and identifying short-term and long-term solutions to improve efficiency, accuracy, and scope of work
- Leverage relationship and communication skills to influence the planning and implementation of business projects
- Compile quantitative data and create professional visualizations for business stakeholders
- Provide program evaluations and assessment of results throughout and post-project deployment
- Present reports defining program progress, problems, and solutions, and perform risk management
- Other ad-hoc assignments to support the Wireless team
Skills, Experience and Requirements
Skills and qualifications:
- Strong critical thinking
- Strong influence/facilitation skills with an ability to gain consensus
- Aptitude for quantitative data and creating visual reports
- Proven ability to work effectively in an ambiguous environment
- Strong business judgment, mathematics acumen and decision-making skills
- Strong communication skills (listening, written, verbal, presentation)
- Proven ability to solve problems creatively and resourcefully
Salary Range
Compensation: $57,400.00/Year – $82,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.