Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Program Project Management Senior to work a hybrid schedule from our corporate office in San Antonio TX. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
The Program Project Management (PPM) in Member Insights plays a key role facilitating and driving the planning, execution, and delivery of moderately complex work efforts. The PPM collaborates with the insight analyst team (clients) to capture, understand, and refine business requirements for planned work. The PPM relates these refined business needs to IT technical support teams to obtain technical solution estimates and plans that enable the PPM to develop business cases for planning and prioritization. PPMs at this level demonstrate an advanced understanding of how activities contribute to the achievement of strategic business goals and operational objectives. They collaborate with key partners, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.
For related project experience to be considered outside of a Program/Project Management title, please upload a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe (including percentage of time dedicated to the project, i.e. Mar 2021-May 2022, 50% of time). Failure to provide the documentation may result in disqualification.
What you’ll do:
- Drives implementation of low to moderately complex work efforts, working closely with cross-functional teams and resources to achieve multiple program and project achievements within established timeframes.
- Plans, directs, and coordinates activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed timeframes, scope and budgets.
- Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.
- Communicates with customers and provides insight on issues through root cause analyses.
- Facilitates collaboration on creative alternatives to work efforts challenges with subject matter experts.
- Removes obstacles and impediments to ensure business and operational objectives are met.
- Develops and tracks project budgets that may include vital capital expenditures, operational expenses, and labor funding requirements.
- Identifies and applies standard methodologies and needed improvements in execution; drives adoption and challenges standards.
- Ensures compliance with company and regulatory policies and procedures.
- Monitors project execution to deliver incremental business value.
- Participates in the creation of the master work efforts plan from the underlying plans (if applicable).
- Assists in defining the control and the overall delivery of the work efforts to meet the goals, objectives and success criteria.
- Establishes overall cadence for communication with impacted partners, and provides framework for underlying work efforts(s) communication plans.
- Participates in work effort closure activities to determine benefit / business impact realization.
- Manages risk by using best risk management practices to address execution challenges associated with quality, schedule and cost, in adherence with risk management framework.
- Adheres to processes, procedures, controls, standards, tools and templates (as required).
- Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
What you have:
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of relevant experience in project or program management, including planning, tracking and delivery.
- Extensive knowledge and demonstrated application of project management tools and methodologies.
- Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
- Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.
- Experience supporting projects with complex deliverables including information technology and dependencies across organizations.
- In-depth understanding of risk management policies and procedures.
- A project list providing the following information for job titles not listed as program/project management: project summary, role, and project timeframe.
What sets you apart:
- Experience guiding teams in defining functional requirements for automated data management solutions.
- Experience supporting projects in an agile environment.
- Experience with customer opinion research.
- PMP (Project Management Professional).
- US military experience through military service or a military spouse/domestic partner.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250 – $182,030.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.