Job Description
Program Support Resource 1254660
Pay and Benefits:
- Hourly pay: $28
- Worksite: Full Remote, but can work out of Colorado Springs, CO
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 24 Month Assignment
Responsibilities:
The individual would be required to support the ECP team and overall program in the following areas.
- Central mailbox/’s management- Scan the mailbox for questions, cases and escalations and assign it to the respective subject matter expert.
- Prioritize and manage the urgent cases.
- Manage Escalations
- Document updates
- Policy and Procedure updates
- Smartsheet updates
- Case tracking and management
- Tracking tool organization and management
- Program management ensuring timely completion.
- Ad hoc requests
- Special projects comprising of data organization, parsing and organization of data.
Qualifications:
- Must be a US Citizen
- Exceptional administrative and organizational skills
- Superb interpersonal, communication, writing, and editing skills and the ability to learn quickly
- Collaborate in a team environment while working remotely in an area that will support productivity
- Manage/prioritize multiple tasks, and lead complex projects
- Ability to effectively organize and manage multiple assignments simultaneously
- A team player with an open, mature and positive personality who is willing to share and communicate information effectively while maintaining high levels of integrity, confidentiality, and discretion
- Consistent attention to detail and the ability to effectively prioritize and timely produce high quality work product is absolutely essential
- Strong business acumen, analytical skills, problem solving abilities, good judgment, and the proven ability to effectively communicate with all levels of management