Overview
Hiring Immediately – Network/Computer Technician
Transdev Services, Inc. is seeking a Network/Computer Technician for its Boston Public Schools transportation contract. The ideal candidate will work closely with the IT team (Business Solutions, IT Support, and Infrastructure) to maintain and support all applications and systems used by the business to conduct local operations.
Come join the largest private-sector operator of public transportation in North America – one that cares about its employees, passengers, and their communities.
How we are keeping our employees and customers safe:
- Strict adherence to CDC Guidelines
- PPE Distribution (hand sanitizer, masks, gloves)
- Enhanced facility and vehicle cleaning/disinfecting measures with concentrated focus on high frequency touch areas
Why Work With Us?
- $60,000 annual pay rate! (exempt)
- Full time employment with work year-round – not just during the school year!
- Medical, Dental and Vision!
- Short term/long term disability and life insurance!
- Holiday pay!
- Paid time off!
- 401(K) with a Company match!
- Employee assistance program!
- Ability to advance your career!
Responsibilities
The Network/Computer Technician will plan, coordinate, and direct research and facilitate the computer-related activities of the location. They will help determine both technical and business goals in consultation with senior management and the Corporate IT teams and make detailed plans for the accomplishment of these goals.
Desktop Support
- Installs, configures and supports all workstation operating systems (Windows 10).
- Supports legacy software.
Network and Connectivity Support
- Coordinates with the Corporate IT Infrastructure team to install and support the local networking equipment: firewalls, switches, WiFi access points.
- Supports users with all their local connectivity needs, including fax machines, printers and other output devices.
Server Support
- Maintains, installs, configures and supports Windows Server Operation Systems (2012 R2, 2016, 2019).
- Uses Active Directory to automate settings and changes to end user computers, including printers, drive mappings and desktop configurations.
Phone System Support
- Performs handset moves, adds and changes.
- Administration of the Allworx IP phone systems with assistance from Corporate IT and local consusltants.
Project Management
- Responsible for all aspects of office moves, including phone system and network services and configuration, security systems (entry areas and video systems).
- Responsible for hardware and software upgrades.
- Maintains operability of hardware and software, including servers, networking equipment, computers and phone systems.
- Other duties as assigned.
Qualifications
Education, Licensing, and Certifications Required:
- Bachelor’s Degree in MIS, Information Technology, Computer Science, Engineering, or a related field.
- Valid driver’s license.
Education, Licensing, and Certifications Preferred:
- Master’s Degree in MIS, Information Technology, Computer Science, Engineering, or a related field.
Experience Required:
- 3+ years work experience in IT environments as a systems analyst, computer support specialist, network administrator, programmer, phone system support and/or other information technology professional.
- Experience with WAN, LAN, and WLAN technologies.
- Experience with Microsoft, networks, and WiFi.
Experience Preferred:
- Systems: Microsoft Server 2003 and 2008, Windows 7, MSSQL, Microsoft Office, Kaseya, Dell, HP, phone systems.
Skills and Knowledge Required:
- Must possess strong interpersonal, written, and oral communication skills to establish and maintain effective working relationships with local staff and others within and outside the organization.
- Extensive knowledge of installation, configuration, and management of Operating Systems (workstations and servers) and productivity and collaboration tools (Microsoft Office 2016, 2019, Office 365, and Teams).
- Ability to work without supervision.
- Ability to learn and support proprietary applications.
- Must be self-motivated.
- Familiarity with Citrix or similar Remote Desktop technologies.
- Understanding of VoIP technologies.
- Demonstrated ability to identify and understand problems and to determine the appropriate measures to solve problems.
- Ability to maintain a variety of complex records and to prepare reports.
Travel requirement between local properties (as a percent): 50%.
Travel requirement outside of immediate area (as a percent): <5%. Pre-Employment Requirements:
- Pass a pre-employment drug test and background check.
Physical Demands:
The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Work is generally done sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, stooping, pulling, and bending is required. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.
- 95% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
- 7% is done remotely using modems, laptops, e-mail and the Internet.
- 2% of work may be done in the open garage facility.
- Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- May be required to lift up to 50 pounds.
- Exposure to considerable amounts of dust and minimum noise.
- Must be able to access any area of the equipment or vehicle to perform necessary hook up and repairs.
- Must be able to travel for company trainings, meetings or support missions.
Position requires individual to be able to travel frequently to company locations within the Boston area. Individual must be willing to work in a fast-paced, occasionally stressful environment. The operations of Transdev are 24 hours per day X 7 days per week so occasional evening, weekend and holiday work may also be required to meet deadlines or meet support needs. Position will also require individual to be on-call 24 hours per day.
The job requirements and duties outlined in this document may be subject to change to meet the needs of each property location.
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.
www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace.
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.