Project Manager, Bus Transformation

Salary: $117,514.80 Annually

Location : 45 High Street, Boston

Job Type: Full-Time

Job Number: 23-19603

Department: MBTA – Operations Planning, Scheduling & Strategy

Area: 094-Transportation Strategic Planning

Opening Date: 08/16/2023

Closing Date: 8/31/2023 11:59 PM Eastern

Union Affiliation: STW Steelworkers

Safety Sensitive: This is not a Safety Sensitive Position.

Essential Classification: This is a non-essential classification.

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
Purpose and Scope
The Project Manager for Bus Transformation helps the MBTA implement the Better Bus Project and the Bus Network Redesign. The Better Bus Project is a portfolio of activities at the MBTA, all of which aim to make bus an easy first choice for more travelers, and includes the Bus Network Redesign. The Network Redesign is a vision for expanded bus service in the Boston region focused on equity, frequency, and better connections to where riders want to travel. To make this vision a reality, the Project Manager conceptualizes, designs, and helps construct changes to streets, signage, stations, other infrastructure, and more.

The Bus Transformation team sits within the MBTA’s Operations Planning, Scheduling, and Strategy (OPSS) department. The Project Manager reports to the Director of the Bus Network Redesign. The team is dedicated to implementing the vision of better bus service – powered by lower-emissions vehicles, supported by all-door boarding, capital infrastructure, and transit priority, and aligned with where riders live, work, and travel.
Duties & Responsibilities

• Coordinate internal MBTA teams and bus-related initiatives, municipal engagement, including implementation of the MBTA’s Better Bus Project and the Network Redesign.
• Coordinate the implementation of a portfolio of projects comprising the Better Bus Project, including those not already housed in other departments.
• Initiate new projects needed to achieve the vision of Bus Transformation.
• Coordinate municipal engagement activities for bus priority projects for an assigned set of municipalities, and assist others in the MBTA with municipal engagement as needed
• Manage Bus Network Redesign implementation, in cooperation with various internal MBTA departments, external stakeholders, and municipalities and others, ensuring project and program requirements are fulfilled, and that cost, and schedule requirements are met
• Assist the Senior Director of Bus Transformation to build a team culture of mutual respect and trust, centered on a passion for improving bus service at the MBTA.
• Collaborate with internal stakeholders to initiate capital projects to support the Better Bus Project, including Safety, Bus Operations, Capital Delivery, Service Planning, Systemwide Access, Customer Experience, Customer Technology, Vehicle Engineering, and others, to ensure that all projects align with the vision of Bus Transformation
• Analyze operational and survey data to evaluate the effectiveness, public perception, and success of Bus Transformation efforts in topics such as bus stop accessibility, trip planning, transfers between other transit modes, safety, and service quality.
• Consult with planning studies and processes that inform and/or impact bus service and policy, including related transit plans, bus technology, proposed changes to bus infrastructure and facilities, Transit Action Plans, development projects, roadway maintenance, and other initiatives.
• Represent the MBTA and Bus Transformation Office through clear, concise, and timely communications, including in public forums such as Council meetings, public engagement events, and presentations (ongoing)
• Regularly interacts with OPSS leadership, internal MBTA stakeholders such as Service Planning, Operations, and Capital Delivery, and external MBTA stakeholders such as municipalities, other public agencies, and vendors.
• Assist in the development of Capital Delivery project scopes, budgets, and schedules as part of the capital planning process.
• Assist in the procurement of consultants and contractors, as required.
• Attend and participate in public meetings, often occurring in evenings after regular work hours
• Organize and prioritize workload, be pro-active identifying project needs/requirements.
• Prepare project-related correspondence, reports, charts, and presentations utilizing Microsoft Word, Excel, Database and PowerPoint.
• Work independently in addressing complex tasks in a time-sensitive environment.
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner consistent with the Authority’s Customer Service quality standard
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Visit work sites and/or attend off-site meetings throughout the MBTA service area.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations as assigned or directed
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service
• Have the ability to work any and all shifts and/or locations assigned or directed.

Supervision

• May supervise staff and consultants

Minimum Requirements & Qualifications

• Bachelor’s Degree from an accredited institution.

Minimum Experience and Required Skills

• Five (5) years of experience in transportation planning, engineering, project management, or a related field
• One (1) year related experience managing and supervising staff and consultants.
• Experience with managing public engagement, planning, and/or infrastructure projects including planning studies, design and construction, and public agency coordination
• Experience communicating with customers, employees, vendors, contractors, designers, public officials, and/or municipal, state, and federal agencies
• Demonstrated excellent customer service, conflict resolution, negotiation, and communication skills
• Effective organizational, analytical, quantitative, and time management skills
• Proficiency with office productivity software such as Microsoft Office, Slack, and similar applications
• Ability to complete a writing and Excel assessment

Preferred Experience and Skills

• Master’s Degree in civil engineering, construction management, facilities management, urban planning, public policy, public administration, or a related field from an accredited institution.
• Two (2) years experience with managing public engagement, planning, and/or infrastructure projects including planning studies, design and construction, and public agency coordination
• Familiarity with GIS mapping software such as ArcGIS
• Familiarity with graphic design software such as Adobe Creative Suite
• Familiarity with NACTO standards

Substitutions Include
NONE

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
3. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
4. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
5. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
6. Essential / Emergency Staff: During declared “states of emergency,” employees working in this classification are required to report to work for their assigned work hours or as directed by management.
7. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA’s ADA Unit at 617-222-5751 or hradaaa@mbta.com.

Employment Benefits at the MBTA

The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
• Retirement: pension or deferred compensation 401(a), plus MBTA contributions
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: pre-tax benefits for parking
• Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more…

The above information is meant to be a general overview of the benefit programs offered by the MBTA. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.

The MBTA is an Affirmative Action/Equal Opportunity Employer

01

What is the highest level of education you have completed?

• I did not attain a high school diploma or equivalent.
• High School Diploma or Equivalent
• Associate’s Degree
• Bachelor’s Degree
• Master’s Degree or higher

02

If you have a college degree, what was your field of study?

03

Do you have minimum five (5) years of experience in transportation planning, engineering, project management, or a related field?

• Yes
• No

04

Based on your last answer, please describe the specific experience from your work history that led you to select that answer.

05

Do you have minimum two (2) years experience with managing public engagement, planning, and/or infrastructure projects including planning studies, design and construction, and public agency coordination?

• Yes
• No

06

Based on your last answer, please describe the specific experience from your work history that led you to select that answer.

07

Do you have experience communicating with customers, employees, vendors, contractors, designers, public officials, and/or municipal, state, and federal agencies?

• Yes
• No

08

Please rate your proficiency with office productivity software such as Microsoft Office, Slack, and similar applications.

• No experience
• Beginner
• Intermediate
• Advanced
• Expert

09

PREFERRED: Do you have experience in any of the following areas: Familiarity with GIS mapping software such as ArcGIS.Familiarity with graphic design software such as Adobe Creative Suite.Familiarity with NACTO standards.

• Yes
• No

10

Based on your last answer, please describe the specific experience from your work history that led you to select that answer.

Required Question