Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Job Description
Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.
The Technical Project Manager, Platform Onboarding will be responsible for the successful onboarding of international partners to the Global Streaming Platform. Following the launch of Peacock in the US, SkyShowtime in Europe, and upcoming Showmax in sub-Saharan Africa, the Platform Onboarding team enables the setup and roll-out of foundational capabilities to Global Streaming Platform partners. They design, deliver, and maintain a standardized operating model to certify an onboarded partner, aligned with the Global Streaming Platform’s evolution and expansion.
A strategic thinker and pragmatic problem solver, the candidate will work in a highly matrixed structure, interfacing between globally distributed, cross-functional teams spanning infrastructure deployment, application integration, and quality assurance to ensure partner, propositional and territory requirements are met in onboarding. They will have a strong track record in technical program management and digital product or platform delivery. As a primary responsibility, the Technical Project Manager will establish and run platform onboarding governance and manage an end-to-end platform onboarding plan. Success will require building key stakeholder relationships for engagement, establishing robust delivery governance and integrated plans, and capably managing dependencies, risks, and issues to meet overall portfolio and departmental objectives. Also important is the willingness to embrace challenges, adapt to change, and showcase a hands-on approach continuously improving our technology delivery efficiency and effectiveness.
This position will report to the Director, International Technology Delivery, and will form part of the broader Platform Syndication team specialized in one or more functional syndication domains onboarding Global Streaming Platform partners.
Responsibilities:
- Lead and partner with NBCU, Sky and Comcast teams across multiple geo-locations to plan, manage, and execute end-to-end platform onboarding, enabling foundational capabilities to be setup and rolled out to Global Streaming Platform partners
- Create and maintain an end-to-end, integrated platform onboarding plan, working closely with syndication product, architecture, engineering and delivery leads to identify key milestones and prioritize critical path activities to de-risk delivery
- Establish and enforce platform onboarding governance between cross-functional, impacted teams, ensuring change is controlled, dependencies are identified, risks and issues are mitigated and resolved
- Issue regular platform onboarding reports, targeted to each stage of the onboarding lifecycle, tailored to the syndication partner and cross-functionally relevant to all levels of the organization
- Document a standardized end-to-end platform onboarding process for the Global Streaming Platform, including definition of syndication partner acceptance criteria to measure platform onboarding success
- Understand tried-and-tested processes, contribute towards process refinement, and support integration into end-to-end Global Streaming Platform onboarding processes
- Develop and maintain key platform onboarding artefacts to streamline and templatize planning and execution, ensuring partner status and progress through the platform onboarding lifecycle is accurately reflected
- Collaborate closely with Technology PMO to implement best practice tooling that meets platform onboarding and broader Technology Delivery objectives
- Build and manage strong stakeholder relationships to enable solid understanding of platform capabilities, adoption of syndication ways of working, and timely resolution of dependencies
- Strive for continuous improvement in ways of working: identify, propose, and implement changes towards increased delivery efficiency and effectiveness
Qualifications
- 5+ years program or project management experience in a telecommunications, media, or technology company managing large scale, complex programs of work
- Self-starter, able to come up to speed quickly and contribute in a diverse set of technical areas, without requiring significant oversight and direction
- Pro-active approach to delivery, identifying and neutralizing threats to success; positive approach to addressing conflict
- Strategic and pragmatic with excellent written and verbal communication skills, with the ability to tailor to all levels of an organization
- Demonstrable experience designing, operationalizing and continuously improving business and technology operating procedures and processes
- Calm under pressure, flexible to changing circumstances and able to make quick and rational decisions and maintain the focus of the team
- Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver on our promises
- Strong leadership skills with the proven ability to coordinate and influence cross-functional teams from multiple internal departments, and external vendors, including those outside of direct purview
- Good working understanding of media technology systems; able to have meaningful discussions with technology experts
- Ability to take complex technology discussions and break them down for non-technical groups
- Broad knowledge of program and project management and agile methodologies applied in diverse or hybrid working environments
- Hands-on experience utilizing industry leading issue tracking and collaboration tools (e.g. Airtable, Smartsheets, Jira, Confluence, Slack)
- Good understanding of the global media landscape, and technology’s influence
- Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership
- Educated to Bachelor’s degree level of equivalent, background in technology or engineering a significant plus; relevant project or program management qualification
Desired Characteristics:
- Subject matter expertise within telecom, technology streaming or media technology, a considerable plus
- Digital/OTT experience spanning international product and/or platform launches and go-to-market launch planning
- Demonstrable experience delivering technology change within digital/OTT sector including AVOD, SVOD, TVOD and PVOD
- Previous experience working with global delivery teams, a considerable plus
- MS/BS/MBA strongly preferred
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 – $150,000
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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