Overview
Full-time position starting at $26.32 – $29.28/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
- Medical, Dental, Vision, Life Insurance and Long-Term Disability
- Health Savings Account and Flexible Spending Account
- Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
- CCS/CHS 403(b) Employee Saving Plan
- Employee assistance program
Program Description
Catholic Community Services is committed to serving individuals struggling with poverty and the effects of intolerance and racism and actively join with others to work for justice. Our employees and volunteers come from many faith traditions to serve and support poor and vulnerable people through the provision of quality, integrated services and housing.
At Shoreline Permanent Supportive Housing (PSH), we offer 100 studio and one-bedroom units of affordable housing to single adults moving out of homelessness. We provide 24-hour staff support to our residents using a Housing First and Harm Reduction approach.
Position Description
We believe that every person has the right to a safe, affordable place to call home. We seek a Property Manager who cares deeply about the health and well-being of our residents who have lived through the trauma of homelessness.
The Property Manager is responsible for the day-to-day administrative operations, including the lease-up of new tenants and recertification of current tenants, overseeing the turnover of units, maintenance and building operations, processing accounts payables, accepting rent, and participating as a member of the management team. The Property Manager collaborates closely with the Program Director and on-site services team to ensure residents remain stably housed.
Responsibilities
Supervision and Leadership
This position directly supervises the operations team, consisting of an assistant property manager, maintenance manager, and janitorial team.
- Provide supervision, leadership and mentoring.
- Oversee staff hiring, recognition, annual reviews, and disciplinary actions.
- Nurture effectiveness of staff through ongoing training, coaching, counseling and guidance.
- Ensure staff compliance and consistency with regard to company policies and procedures.
- Provide day-to-day supervision to maintenance and janitorial staff.
- Complete and monitor daily/weekly office and maintenance checklists, schedules and assignments.
- Collaborate with the Program Director to respond to lease violations that may put a resident’s housing at risk.
Compliance
- Ensure timely and accurate income certifications.
- Conduct tenant recertification annually and interim re-certifications as needed. Assist tenants through the recertification process to ensure compliance with funder requirements.
- Adhere to the Tenant Selection Plan for admitting new residents. Prepare new leases and landlord documents for applicants, complete move in process including lease signing and move in inspection/orientation process.
- Serve as a contact with King County Coordinated Entry, King County Housing Authority, the VA, and the City of Shoreline.
- Ensure that all lease documentation meets the contract obligations and regulations of funders.
- Ensure compliance with federal housing standards and fair housing laws.
Property Operations
- Manage resident relations with tact, diplomacy and courteous communications. Respond promptly to resident complaints, concerns and requests. Meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness.
- Ensure that all administrative paperwork is accurate, complete and submitted on a timely basis, including move-in/new lease packages, final deposit accounting statements and A/P.
- Prepare, implement and recommend procedures and systems within company guidelines to ensure orderly, efficient workflow. Ensure distribution of all company or community-issued notices (HR, emergency info, safety team, policy changes)
- Maintain records on all aspects of management activity and submit required documents and reports, as necessary.
- Ensure that rent ready apartments are available within maintenance operation standards and the quality of work meets or exceeds standards through regular inspections.
- Function as a Leader in times of emergency for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities such as criminal activity, employee/resident injuries, fires, floods, earthquakes, etc.
- Walk and inspect property on a regular basis to ensure the property is clean and welcoming for current and prospective residents. Coordinate and participate in annual and monthly health, safety and pest inspections for tenants.
- Follow Eviction Prevention policies and procedures in relation to issuing resident notices and ensuring compliance with community rules and rent payment procedures.
- Answer all incoming calls; answer routine questions regarding the program, mail information to interested applicants, and route appropriate messages.
- Sort and distribute incoming mail, process invoices as directed.
- Other duties as assigned.
Fiscal Management
- Manage financial processes, which include creating and monitoring budgets and collecting rent.
- Execute all functions of rent collection accurately and in a timely manner.
- Maintain rent roll and all tenant financial information in the Boston Post software program accurately and in real time.
- Collect and prepare financial supporting documents and work with the accounting staff to create and maintain a correct audit trail.
- Coordinate the purchase of necessary equipment and supplies for office needs. Plan for and utilize community resources, equipment and supplies economically.
- Complete processing of invoices in a timely manner. Review and manage all expenses weekly to maintain within budgeted guidelines. Track financials and work with vendors on billing and service issues.
- Review monthly financial results of property versus Budget and Year-to-date results each month. Complete monthly Variance Reporting Analysis.
Management Team/Services
- While maintaining a building operations perspective, work with supportive services team to bridge operations and services functions to effectively support the resident and the building.
- Manage crises and model de-escalation and Trauma-Informed Care.
- Provide administrative support to the Program Director to assure that program fulfills grant and contract performance and reporting requirements.
- Participate in regularly scheduled team meetings.
General
- Observe/follow guidelines on confidentiality rights of residents and respect of privacy.
- Maintain accurate record of hours worked and turn in timesheets on schedule.
- Attend trainings required of employees.
- Perform other job-related duties as assigned.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to blood, other bodily fluids, potentially infectious or hazardous substances, chemicals, dust, noise and odors. Working conditions may include frequent interruptions, sharing workspace with colleagues, working alone, flexibility in scheduling, extensive computer use, and interactions with individuals who may be angry and/or dealing with mental health and substance abuse issues.
Qualifications
- High school education or equivalent.
- Ability to work with people who may have issues related substance addiction, physical and mental health problems, and who may be in need of social living skills.
- Property Management experience including familiarity with basic bookkeeping.
- Certification in Tax Credit Fundamentals, or the ability to participate in WSHFC online training.
- Proficient computer skills, including competency with Microsoft Word, Excel, Outlook, and Boston Post or other property management software.
- Demonstrate attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
- Support the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
Preferred Qualifications
- Bachelor’s degree in social services and/or business management or a related field, or commensurate experience.
- Working knowledge of Washington’s landlord-tenant law and federal fair housing law
- Tax Credit, Section 8/Project-Based Voucher and/or other Affordable Housing experience.
- Bilingual in Spanish and English.