Overview
$500 Hiring Bonus!
Announcing a new hire Sign On Bonus available to Catholic Housing Services Property Manager Positions.
Full-time position starting at $26.29 – $28.40/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
- Medical, Dental, Vision, Life Insurance and Long-Term Disability
- Health Savings Account and Flexible Spending Account
- Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
- CCS/CHS 403(b) Employee Saving Plan
- Employee assistance program
Program Description
The Property Manager is accountable for overseeing and ensuring the financial stability of the affordable housing developments as designated by the Regional Director. The position oversees housing operations, supervises site staff, coordinates with the Resident Service staff, ensures compliance with safety standards, and regulatory requirements, and is accountable for sound financial management and achievement of key performance indicators of the properties.
To effectively house our residents, housing management staff and services staff strive to cooperate and work in tandem. Housing management and services staff share common goals: the health and wellbeing of residents and the sustainability of the property. Support for our residents is the overarching goal that CHS strives to achieve, and each of our employees, no matter what their role is an active participant in striving for that. The person in this position will work closely and collaborate and communicate on a regular and frequent basis with the Regional Director, Service staff and Facilities staff.
Position Description
Tumwater Apartments, a HUD 202 program, are housing programs of Catholic Housing Services, consisting of 50 units serving residents who are elderly and/or are disabled.
Responsibilities
Occupancy
- Maintain occupancy standards by effective coordination and monitoring of unit turns, including efficient scheduling and use of vendors.
- Ensure property curb appeal meets agency standards.
- Maintain property waitlist in accordance with policy and effectively communicate application procedures and eligibility requirements to prospective tenants.
- Effectively lease units by coordinating marketing efforts for the properties, including advertising, networking and accommodating prospective tenants’ schedules.
- Execute lease agreements with tenants and provide orientation.
- Work with applicants to complete an accurate compliance file for approval prior to move-in.
- Serve appropriate legal notices to tenants and process evictions per Washington State Landlord Tenant Law and applicable local laws.
Resident Relations
- Promote resident retention by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the population served.
- Assist in the promotion of “community” among the residents of the building.
- Respond to tenant complaints and issues promptly and seek resolution at the lowest level possible.
Fiscal Management
- Prepare annual budget for property in consultation with Regional Director.
- Monitor and control expenses within the constraints of the annual budget, including monitoring monthly financial statements and reviewing variances with appropriate Property Accountant and Regional Director.
- Assist accounting staff with annual audits.
- Collect rent and other monies and make bank deposits.
- Maintain property operations through the use of Property Management software (BostonPost) including tenant ledgers, cash receipts, transactions, delinquencies, move-ins and outs.
- Perform month end procedures with assigned Property Accountant.
- Report on property’s performance as it relates to revenue, expenses and occupancy through a monthly manager report; review delinquencies; ensure profitability for property.
- On a quarterly basis, submit bad debt write-offs for approval to Regional Director.
- Approve purchase of necessary equipment and supplies for operating, maintenance, equipment replacement and painting functions at property.
- Monthly Manager Reports submitted accurately and on time.
Personnel Supervision and Leadership
- Recruitment, hire, train, supervises and evaluates staff. Directly supervise maintenance and janitorial staff and any key holders or administrative staff as applicable.
- Promote ongoing training and support and ensure attendance at all CCS / CHS mandatory trainings.
- Set agenda for and facilitate regular staff meetings.
- Assure update of training manual, provide new hire orientation to the program and mentor staff on an ongoing basis.
- Be on call as needed and in emergencies.
- Ensure understanding and commitment to CHS Mission and also Ethics Policies.
- Delegate responsibilities as appropriate and encourage staff initiative.
Contract Compliance and Reporting
- Ensure compliance with all HUD regulations and requirements and any other contract or licensing requirements.
- Ensure that program operation and documentation complies with contracts, auditing and all other applicable standards.
- Develop and conduct ongoing review process to ensure that program standards are maintained.
- Responsible for collecting, compiling and dispersal of all program reports as required.
Facilities Management
Review/plan long-term maintenance programs for property including building systems and other components, building envelope, etc. in conjunction with Regional Director, funder(s), and Facilities Director, to ensure structural integrity.
- Conduct apartment and building inspections as required by HUD annually and on an as needed basis.
- Negotiate service contracts with vendors i.e. landscape contract, pest control contract, etc. in keeping with agency contract review protocol.
- Obtain bids from vendors as needed and consult with Facilities Director in determining capital improvement projects and developing scope of work proposals as needed.
- Ensure the implementation/testing of the property’s emergency preparedness plan and safety protocols.
- Ensure the daily, weekly, monthly and annual janitorial/maintenance duties are being performed per agency policy and procedures.
- Maintain building security.
- Other duties as assigned.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.
Physical and Mental Acuity Requirements
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms.
- Able to speak clearly in person and on the telephone.
- Able to hand write legibly.
- Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.
- Able to sit for sustained periods of time.
- Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
- Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment.
- Ability to prioritize multiple tasks, and to work independently and as a team member.
- Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
- Regularly able to perform duties as assigned.
- Able to make independent decisions and apply sound judgment in performing job duties.
Qualifications
- One year experience managing residential properties with at least 20 units.
- Be bonded or bondable.
- Proficiency with computers (especially Windows, MS Office and Outlook), and experience with property management software.
- Ability to work within the mission, goals and objectives of Catholic Community Services/Catholic Housing Services.
- Experience managing and supervising janitorial and maintenance staff.
- Commitment to developing and safekeeping a workplace which values and supports a culturally diverse work environment.
- Must have reliable transportation, valid Driver’s License, and automobile insurance, and have an acceptable driving record per agency driving policy.
- Successful completion of Certified Occupancy Specialist for 202 properties must be achieved within first year of employment
Preferred Qualifications
- Successful completion of post-secondary course work in Social Services, Business Administration or other related field of study.
- Certificate of completion from community college resident manager course.
- HUD certified occupancy specialist certificate.
- Experience in working with elderly people and persons with special needs, particularly the mental ill.
- Experience in low-income subsidized housing (Section 8, HUD 202, and/or PRAC).
- Working knowledge of Landlord/Tenant Act and Fair Housing policy.
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.