Agency : Department of Human Services
Opening Date: 10/12/2023
Closing Date/Time: 10/25/2023
Salary: Anticipated Salary: $4,928 – $7,243 per month ($59,136 – $86,916 per year)
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 2
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 10-97-31241
Position Overview
The Division of Family and Community Services is seeking to hire a position to perform comprehensive, detailed, analytical, and investigative case record reviews on State and Federal Supplemental Nutrition Assistance Program (SNAP) cases for the Bureau. This position conducts case reviews within an assigned geographical location for compliance with Federal SNAP regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures and conducts interviews with public assistance recipients, responsible relatives, and collateral contacts to verify information.
Job Responsibilities
- Performs comprehensive, detailed, analytical, and investigative case record reviews within an assigned geographical location to determine compliance with Federal Supplemental Nutrition Assistant Program regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures.
- Conducts interviews with public assistance recipients, responsible relatives, and collateral contacts.
- Independently constructs the Quality Control (QC) case file using the State’s Integrated Eligibility System, Adobe, and a Quality Control database system while applying the Illinois Supplemental Nutrition Assistant Program policies and Federal Food and Nutrition Services (FNS) QC manual to derive a conclusion as to the results of the review.
- Prepares narrative reports on case review findings using Microsoft Office programs for submittal to the Bureau and/or U.S. Department of Agriculture Food and Nutrition Services (USDA-FNS).
- Reviews, studies, and applies Federal and State Supplemental Nutrition Assistance Program (SNAP) policies, procedures, and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review sample.
- Participates in special programs required to test procedures, methods, and/or systems designed to improve department regulations prior to permanent implementation.
- Performs other duties as required or assigned with are reasonably within the scope of duties that are enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences.
- Requires two (2) years of professional experience in casework or related area.
Preferred Qualifications
- Three (3) years of professional experience administering a supplemental nutrition assistance program.
- Two (2) years of professional experience working with public assistance policies and programs including a supplemental nutrition assistance program.
- Two (2) years of professional experience working with policies, rules, and procedures for public or private organization.
- One (1) year of professional experience utilizing public assistance interviewing techniques.
- One (1) year of professional experience examining and evaluating data in accordance with established criteria.
- One (1) year of professional experience presenting and preparing clear, concise, and accurate reports.
Conditions of Employment
- Requires basic proficiency in the use of analysis and reporting tools, such as Excel and Word.
- Requires ability to travel statewide.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: 8:30am – 5:00pm, Monday – Friday
Work Location: 1112 S Wabash Ave Chicago, IL 60605-2358
Family and Community Services
Bureau of SNAP Integrity
Cook County Quality Control Review Unit
Chicago/Cook County
Agency Contact: DHS.HiringUnit@Illinois.gov
Job Family: Social Services
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually – (10 days in year one of employment)
* Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program – A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignments in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com