Job Description
The World at Abt
Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Associates. Creating a more equitable world is no small task, but we are driven by big challenges.
We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment, energy, and innovation do we affect change and push the boundaries of what’s possible. We welcome diverse ideas, backgrounds, and viewpoints – joining Abt means access to exceptional thinkers at the top of their game.
To thrive at Abt is to embrace flexibility and collaboration. Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within – we look after people around the world, and we’ll do the same for you.
Ready to embrace rewarding and meaningful work? Now’s your chance.
The Opportunity (Proposal)
As the Public Health Inquiries Specialist for the Centers for Disease Control and Prevention (CDC) you will play an important role by providing communication services to support the Public Inquiries Program. This position will be on-site at CDC’s Hyattsville, MD or Atlanta, GA office or hybrid remote/on site. In addition to email and telephone inquiries escalated from CDC’s National Contact Center (CDC-INFO), inquiries and requests are received through direct mail, internal customers, Congressional Offices, and from outreach activities. Inquiries range from requests for technical assistance, data and statistics, and publications and information products. You will perform centralized inquiries and publication inventory and distribution functions that meet CDC standards of accuracy and quality, managed and inspected by the CDC-INFO Project Leader. This position is contingent on project award to Abt.
Core Responsibilities
Public Inquires point of contact, triage, and tracking
Serve as the initial point of contact for public inquiries and responses. Triage technical and complex inquiries to subject matter experts (SMEs) and ensure responses are accurate and complete. Manage, record and track inquiries. Escalate problems in responding to inquiries or complaints to the Project Leader and maintain databases for tracking them. Update and maintain the Public Inquiries Program Contact list for Subject Matter Experts (SMEs), used to triage public inquiries.
Evaluation and Reporting
Perform continuous analysis of the types of requests received. Assist with the review and evaluation of inquiries and the quality of responses provided. Prepare reports on the inquiries program and assist in the presentation of those reports. Prepare ad hoc inquiry analytic reports on publications inventories and releases. Update, maintain, and deliver year-end inquiry reports, and annual five year summary report, trends report, publications inventory report, and others.
Publication request fulfillment and database maintenance
Fulfill publication and information product requests manually or by placing orders through the internal online CDC-INFO Publications Administrative Tool (warehouse). Support activities associated with centralized publication inventory and distribution functions. Assist in the management of onsite holdings and warehouse inventories of publications and information products. Update and maintain publication databases. Prepare annual and ad hoc reports. Perform Publications Administrative Tool (PAT) warehouse inventory maintenance. Review holdings to ensure all standards are applied.
Develop and update SOPs and Tools
Work closely with the Project Leader to develop or update communication tools that will better serve the Public Inquiries Program. Contractor shall assist in the review, edit, and update of program content material for resource tools utilized by CDC-INFO agents. Assist with writing and developing information for standard operating procedures; content for the Inquiries web page; content for pre-recorded and live training events; and other job aides.
Learning and Training
Attend free onsite and virtual seminars and webinars that highlight the newest data releases and other meetings identified by Technical Monitor. Attend regular status meetings with various teams and stakeholders. Complete required trainings, including plain language training.
What We Value
- Bachelor’s Degree + Five years of relevant experience, or Master’s Degree + Three years of relevant experience, or PhD
- Demonstrated experience with managing inquiries, developing processes, reports, and communication tools, maintaining and managing inquiry/response database, fulfilling requests from the public, and working with staff and SMEs to deliver accurate information to the public.
- Knowledge of public health data and statistics, and organizational awareness and knowledge of types of health data produced by CDC is a real plus.
- Ability to work on site in CDC’s Hyattsville, MD or Atlanta, GA office with potential for remote work or hybrid schedule
- Previous experience working on site (badged) at CDC.
What We Offer
We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development.
Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.
This position offers an anticipated annual base salary range of approximately $65,000 to $91,000, and may vary by ten percent depending on candidate geographic location. Salary offers are made based on internal equity and market analysis.
Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.
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About Us
While working at Abt, you’ll be at the forefront of creating better health, environmental sustainability, and social and economic development for people locally and globally. Our health research pioneers contribute to solving some of the world’s most pressing health issues – from infectious diseases such as HIV/AIDS and influenza, to behavioral health matters such as substance use disorders and mental health. Our environment team focuses on the health of the planet, taking on sustainability challenges like the increasing threat of climate change, while generating economic opportunities for people and nations around the world. Uplifting communities with policies and programs is also where our human services and housing and asset building portfolios make an impact. Its contributions-at all government levels-have resulted in better programs on housing, community revitalization, education, workforce development, income security, food assistance, and in support of children, youth, and families. Come help us make the world a more healthy, sustainable, socially and economically equitable place.
At Abt Associates, we are committed to creating a lasting culture of equity, diversity and inclusion and recognize that in order to achieve full participation, our practices must be free of prejudice, discrimination, and bias that result in inequitable outcomes. We are actively working to advance equity for everyone, and while we still have much work to do, we know that racial and cultural diversity are an asset to our business and the communities where we live and serve. Our ongoing commitment is focused on creating business practices that advance racial and social equity, investments in community impact programs for the benefit of Black, Indigenous, and people of color (BIPOC), and expand upon project work related to racial equity and social justice.